Data Governance Support Specialist

Job Description

Job Description

Data Governance Support Specialist

About the Position

Disclaimer: This job description is intended to describe the general duties and qualifications required for this position. It is not intended to serve as an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties and responsibilities as necessary to meet organizational needs.

The Data Governance Support Specialist supports organizational data quality, governance, and data integrity initiatives by assisting end users with data entry workflows, identifying data quality issues, and helping ensure accurate, timely, complete, and standardized information enters operational systems and the Enterprise Data Warehouse (EDW).

This position serves as the frontline resource for data governance support and operational workflow assistance, working collaboratively with clinical, operational, administrative, application support, and analytics teams to improve data reliability, reduce reporting discrepancies, and promote adherence to established data governance standards. This role focuses specifically on data governance and operational data quality support rather than general IT help desk responsibilities.

Essential Duties and Responsibilities

• Consistently reports to work on time and maintains regular, reliable attendance.
• Support staff with data entry, workflow, and data governance questions within operational systems, including but not limited to Cortex, MedPointe, and other organizational applications.
• Troubleshoot user-reported issues related to missing, incomplete, delayed, duplicate, inconsistent, or inaccurate data.
• Assist end users in following approved workflows, organizational policies, and standardized data entry procedures.
• Monitor and assist in resolving data quality issues impacting operational systems, reporting platforms, dashboards, and the Enterprise Data Warehouse (EDW).
• Identify workflow behaviors, process deficiencies, and data entry practices that negatively impact data quality, reporting accuracy, operational performance metrics, regulatory reporting, or downstream analytics.
• Assist with identifying root causes of data discrepancies, incomplete records, duplicate records, and system-generated data anomalies.
• Support organizational data governance initiatives focused on data accuracy, completeness, consistency, timeliness, standardization, and compliance.
• Perform data validation, reconciliation, and quality assurance activities between source systems, operational applications, reporting platforms, and the Enterprise Data Warehouse.
• Manage, document, prioritize, and track data governance support requests and issue resolution activities.
• Escalate system defects, workflow gaps, integration failures, and recurring data quality concerns to appropriate technical and operational teams.
• Maintain detailed documentation of support issues, resolutions, workflow corrections, and recurring data quality trends.
• Analyze recurring support requests and recommend workflow improvements, process enhancements, or training opportunities.
• Coordinate communication among operational users, application support teams, analysts, and technical resources to facilitate issue resolution.
• Assist with testing workflow modifications, system enhancements, and process changes to validate downstream reporting and data impacts.
• Train new employees on approved workflows, data governance standards, and organizational data entry requirements.
• Provide refresher training and ongoing education related to data quality best practices and governance expectations.
• Develop, maintain, and update user guides, workflow documentation, quick-reference materials, and governance support resources.
• Communicate workflow updates, governance changes, scheduled maintenance activities, and system downtime notifications to impacted users.
• Collaborate with the Data Analytics Engineer, Data Management Supervisor, and operational leadership to improve data reliability, reporting consistency, and organizational data governance practices.
• Maintain confidentiality and security of protected health information (PHI), personally identifiable information (PII), and organizational data in accordance with HIPAA and organizational policies.
• Perform other duties as assigned.

Required Qualifications

• Associate degree in Information Systems, Computer Science, Health Informatics, Management Information Systems, Healthcare Administration, Business Analytics, or related field; or equivalent combination of education and experience.
• Minimum one (1) year of experience in technical support, application support, healthcare operations support, analytics support, data quality, or a related field.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Health Informatics, MIS, Healthcare Administration, Business Analytics, or a related discipline.
• Experience working with healthcare information systems, EMR/EHR platforms, or healthcare reporting environments.
• Experience supporting reporting systems, business intelligence tools, data governance initiatives, or data quality programs.
• Basic understanding of SQL queries, relational databases, and data structures.
• Exposure to Power BI, Tableau, SQL Server Reporting Services (SSRS), or similar reporting platforms.
• Familiarity with APIs, system integrations, data interfaces, or automation tools.
• Experience working in a Federally Qualified Health Center (FQHC), community health center, managed care organization, or healthcare delivery environment.

Knowledge, Skills, and Abilities

• Understanding of data governance principles and best practices.
• Knowledge of data accuracy, completeness, consistency, validity, and timeliness concepts.
• Ability to identify, investigate, and resolve data discrepancies.
• Familiarity with reporting workflows and data lifecycle management.
• Ability to read and understand simple-to-moderate SQL queries.
• Strong customer service orientation and user support skills.
• Ability to work independently and collaboratively across departments.
• Strong documentation and process improvement skills.

Working Conditions

This position primarily operates in a professional office environment and may require prolonged periods of computer use. The incumbent may interact frequently with clinical, administrative, operational, and technical staff. Occasional travel between organizational locations may be required.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Frequent use of hands and fingers for keyboard and mouse operation.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to lift and carry up to 20 pounds occasionally.
• Ability to move throughout office and clinical environments as necessary.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and make employment decisions based on qualifications, merit, and business needs. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind consistent with applicable federal, state, and local laws.

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.

Company Description

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.