Front Desk
$18 - $20 per hourWoodhouse
Passion Meets Purpose at Woodhouse
The Woodhouse Spa is seeking a friendly and organized Front Desk Coordinator to be the first point of contact for our valued guests. This individual will provide exceptional customer service, assist with appointment bookings, handle guest inquiries, and promote spa services and products. The ideal candidate should have a background in sales and hospitality, with the ability to multitask in a fast-paced, luxury environment while maintaining a professional and welcoming demeanor.
Key responsibilities include greeting and welcoming guests warmly upon arrival, answering phone calls and responding to emails, efficiently scheduling and confirming appointments, promoting and upselling spa services, treatments, and retail products, maintaining accurate records of guest preferences, transactions, and appointments, processing payments and balancing the cash register, ensuring the front desk area and lobby are clean and organized, assisting guests with special requests, standing and remaining attentive throughout the shift, collaborating with spa therapists, managers, and other team members to ensure smooth daily operations, and handling guest complaints or concerns with professionalism.
Qualifications include previous experience in hospitality, guest services, or luxury retail, sales experience in a high-end or luxury environment, excellent communication, interpersonal, and organizational skills, ability to remain professional, friendly, and calm under pressure, ability to stand and remain on your feet for the duration of the shift, and availability to work flexible hours, including evenings, weekends, and holidays.
Benefits include discounts on spa treatments and retail products, opportunity for growth within the company, health, dental, and vision benefits for full-time employees, 401(k), paid time off, retirement plan, and vision insurance. Ability to commute to Red Bank, NJ 07701 is required, and ability to relocate to Red Bank, NJ 07701 before starting work is also required. Work location is in person with compensation of $18.00 - $20.00 per hour.
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