Retail Supervisor (Top of the Rock - Rockefeller Center)

Job Description

Job Description

#parttime #temporary

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM

Lead Exceptional Retail Experiences at an Iconic NYC Destination

Top of the Rock at Rockefeller Center is one of New York City's most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.

To support peak season operations, we're seeking engaging, customer-focused Retail Supervisors to support the day-to-day operations of our retail and gift shop environment. In this role, you'll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable.

As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting.

This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

Why This Role Matters

This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.

What You'll DoGuest Experience & Sales Support

• Assist guests with merchandise selection, purchases, and transaction support
• Deliver friendly, professional, and elevated customer service at all times
• Support sales goals and KPI targets through guest engagement and team collaboration

Team & Operational Support

• Help oversee daily retail operations and support overall team performance
• Lead by example while promoting a positive and collaborative work environment
• Support store opening, closing, and operational procedures

Merchandising & Inventory

• Maintain visually appealing displays, signage, and seasonal merchandising presentations
• Restock and organize merchandise to ensure the sales floor remains guest-ready
• Support inventory control, cycle counts, and loss prevention efforts
• Monitor inventory levels and communicate restocking needs to leadership

Retail Systems & Store Standards

• Operate POS systems and troubleshoot minor issues when necessary
• Maintain store presentation and operational standards
• Follow all company policies, procedures, and operational standards

What You Bring

• Strong leadership, communication, and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Effective communication and teamwork skills
• A proactive mindset with the ability to work independently when needed
• Previous retail, merchandising, or leadership experience preferred

Qualifications

• High School Diploma or equivalent required
• 1–2 years of retail, merchandising, or customer-facing experience preferred
• Previous supervisory or leadership experience is a plus
• Basic computer proficiency and ability to learn POS systems and retail technology
• Flexibility to work evenings, weekends, holidays, and peak business periods
• Professional appearance and adherence to company standards and policies

Physical Requirements

• Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, and remain active for extended periods
• Ability to operate registers, computers, and other retail equipment

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$20—$21 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.