Front Desk Manager

Property Description Embassy Suites by Hilton Nashville Downtown, located in the heart of Music City, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a premier, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts spacious suites, modern facilities, and a vibrant atmosphere, creating an exciting work environment. As a member of the Embassy Suites Nashville Downtown team, you'll have the chance to provide outstanding service to our guests, work in a collaborative and inclusive team, and be a part of the renowned Hilton brand. Join us in creating memorable hospitality experiences and become a valued member of our team at Embassy Suites Nashville Downtown! Overview Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere. Key Responsibilities: Oversee the daily operations of the front desk, ensuring efficient and smooth processes Train, mentor, and motivate front desk staff to deliver outstanding service Handle guest inquiries, concerns, and complaints in a professional and timely manner Coordinate with other departments to ensure seamless guest experiences Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction Manage room inventory and maximize revenue through effective room management strategies Conduct performance evaluations and provide feedback to front desk team members Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager! Qualifications 2 years prior departmental management experience in front office or related disciplines Time management and negotiation skills Ability to manage and lead each discipline of the department independently Knowledge of employment and innkeeper laws of the jurisdiction Prior cash handling experience necessary Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Computer experience required: proficient in Opera PMS, Micros, Microsoft Office and Excel Benefits Davidson Hospitality Group is the operator of Embassy Suites Nashville Downtown and offers a robust benefit program designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and holidays) 401K Match EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify. #J-18808-Ljbffr