Service Desk Technician

Service Desk TechnicianSentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal candidate will provide exceptional customer service while completing computer imaging, deployment, and replacement requests. This role is responsible for troubleshooting hardware, software, and basic networking issues, ensuring end-user devices are configured properly, and safeguarding customer data throughout the deployment process.This is a 3-month contract position that requires working onsite at our client's location in Chicago, Illinois.Qualifications1+ years of experience in a similar roleAssociate's degree in computer technology field or comparable certificationExperience troubleshooting hardware, software and peripheral equipmentExperience troubleshooting network and telecommunication problemsExperience configuring PC softwareExperience with a ticketing systemExcellent interpersonal and communication skillsExtensive knowledge of computer software and hardwareAbility to lift to 50 pounds independentlyMust be comfortable working in a medical facilityMust be able to satisfy our client's requirements, including proof of required vaccinations, drug screening and adherence to HIPPA privacy regulations.A valid driver's license and proof of vehicle insurance will be requiredLegally authorized to work in the US without sponsorshipMust demonstrate a "can-do" attitudeWe focus on candidates that display our "ACE" factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.Compensation Range: $25.00-$32.00 an hourWhat you get: We offer weekly competitive pay, medical, dental, vision, 401K and more.OverviewMOTIVATED…..make IT happen!Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!If you share our passion about what technology can do and want to be part of a top workplace environment – we'd like to have you join our team. Learn more at part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.If you are an individual with a disability and need assistance in applying for a position, please contact View email address on click.appcast.io "Know Your Rights" Poster is available here EEO Policy Statement is available here.