Central Office Operations Manager

Job Description

Job Description

Location: Network Support Team (NST) positions are primarily in person, with team members expected to work on-site 80% of the week at the NST office or one of our Rocky Mountain Prep campuses, based on the needs of their role and the organization. Team members may work remotely up to 20% of the week. This structure keeps our NST team closely connected to the staff, students, families, and communities we serve while allowing for limited flexibility to work remotely.

The RMP Promise

Rocky Mountain Prep is a movement of educators, families, scholars, and advocates committed to changing public education in Colorado by democratizing college access for historically marginalized students and families. We operate twelve college-preparatory schools serving students from early childhood through twelfth grade, and we are fundamentally a world-class learning organization that invests deeply in every educator who joins us. Teachers engage in ongoing coaching and professional development, supported by clear expectations, transparent feedback, and opportunities to strengthen their craft and advance along individualized career pathways grounded in our PEAK values. Rooted in a culture of rigor and love, RMP promises to coach, develop, and champion every team member so they can do their best work and grow as professionals, people, and leaders.

RMP’s Big Five Goals

Every RMP team member plays a role in advancing our shared goals for student success and organizational strength. Our Big Five Goals establish the key outcomes we are working toward together across our schools and network:

1. Student Achievement: 60% average proficiency on CMAS & PSAT by Spring 2027; zero schools rated Orange or Red on the 2027–28 Colorado School Performance Framework
2. Financial Sustainability: 5,100 students enrolled, as measured by October Count; $4MM in total philanthropic gifts during the 2026–27 school year
3. Parent Satisfaction: 90% regular attendance; no more than 10% chronic absenteeism
4. Staff Engagement & Enablement: 75% annual staff retention from July 2026 to July 2027
5. Student Persistence — Health & Wellness: 90% year-over-year student persistence from September 2026 to September 2027

Each team member contributes to these goals through their role and collaboration across RMP.

About the Role

The Central Office Operations Manager is a member of the Strategy Team and is responsible for the reliable day-to-day operation of RMP's Network Support Team (NST) office. This role owns the office’s operations, facilities, procurement, routine vendor coordination, access, and the systems that keep the central office organized and dependable. The Central Office Operations Manager serves as the first-line owner for routine office and vendor needs, builds clear self-service processes and SOPs, and provides dedicated logistical support to the Strategy Team led events. The Central Office Operations Manager upholds RMP's PEAK values and uses the RMP Concept Essence as a through line and north star for service, execution, and continuous improvement.

The Central Office Operations Manager at Rocky Mountain Prep will...

Central Office Operations

• Own the day-to-day readiness and functioning of RMP's Network Support Team office, serving as the primary point of contact for routine office logistics and ensuring needs are anticipated, tracked, and resolved reliably.
• Oversee mail and packages, office supplies, printing and copying, signage, shared-space readiness, and general office organization.

Office Readiness, Facilities & Access

• Coordinate facilities requests, repairs, maintenance, upgrades, building-management communication, safety, security, and access; support NST new starters with workspace readiness, access, badging, and orientation to office systems.
• Provide basic operational and technology support for meeting rooms and shared spaces, including setup for small-group PDs and NST meetings, while maintaining clear processes and service expectations for office, facilities, technology, and access requests.

Vendors, Procurement & Operational Systems

• Own first-line routine vendor and purchasing coordination, including quotes, approved orders, scheduling, fulfillment, purchase and delivery tracking, vendor records, and routine issue resolution; directly manage Amazon, Staples, and Bevi ordering, supplies, service, deliveries, and maintenance.
• Maintain procurement and purchasing processes with Finance and other organizational owners, including approval thresholds and escalation paths, and create self-service guidance that makes recurring operational work consistent and less dependent on individual knowledge or senior-leader intervention.

Strategy Team Support & Operational Problem-Solving

• Coordinate and anticipate logistics for Strategy Team meetings, retreats, offsites, planning sessions, and team gatherings, including space, food, supplies, materials, technology, transportation, and vendor coordination, ensuring convenings are organized and executed smoothly.
• Triage operational issues, independently resolve routine needs, monitor recurring service issues, improve systems, vendor performance, and the NST office experience, and escalate higher-risk, strategic, financial, or policy matters to the appropriate owner.

Cross-Functional Service & Accountability

• Provide reliable operational support to Strategy Team and NST teams, setting clear expectations for support, lead times, and self-service responsibilities while upholding RMP's PEAK values and the 5 Cs through responsive, consistent, high-quality service and execution.
• Use sound judgment to distinguish routine operational work from requests requiring strategic vendor ownership, Finance, or senior-leader decision-making, and perform other duties aligned to NST logistics and Strategy Team operations as assigned.

Role Boundaries

• Network-wide event planning, professional development logistics, event project management, and event programming are not part of this role.
• Strategic, high-risk, politically sensitive, or director-level vendor decisions remain with the appropriate senior owner; this role owns the routine operating layer and first-line follow-through.
• This role does not independently create financial, purchasing, or procurement policy and works within established Finance and organizational requirements.

Requirements 

• 1-3 years of experience in operations, office management, facilities, procurement, vendor coordination, or a related field preferred.
• Exceptional organization, attention to detail, and ability to manage multiple moving pieces and deadlines reliably.
• Strong written and verbal communication skills and a service-oriented approach to working across teams and with external partners.
• Demonstrated ability to work independently, solve problems proactively, build repeatable systems, and follow work through to completion.
• Strong judgment about when to resolve an issue independently and when to escalate higher-risk, strategic, financial, or policy questions.
• This is an active, hands-on role that requires frequent movement throughout the office and event spaces, as well as the ability to occasionally lift, carry, and move items weighing up to 30 pounds in support of office operations and event setup and breakdown.
• We use E-Verify to confirm the identity and employment eligibility of all new hires.

Education:

• Bachelor’s degree preferred (or currently in progress). Candidates actively working toward their bachelor's degree are encouraged to apply.

Salary

• The salary range for Manager positions is $65,000 to $95,000, with placement within the range based on experience.
• Performance Bonus: In addition to base salary, this role is eligible to earn an annual performance bonus of up to 10% of annual base salary, based on achievement of Rocky Mountain Prep’s established network-wide organizational goals.

Benefits

At Rocky Mountain Prep, taking care of our team is essential to building joyful, academically excellent schools. We offer a comprehensive benefits package that includes:

• Paid Time Off – including vacation, personal, and sick days
• 5 Weeks of Paid Organizational Holidays – including Winter and Summer breaks
• Comprehensive Health Insurance – medical, dental, and vision coverage, with 100% of medical coverage for employee-only plans.