Customer Technical Support Engineer

Join a business that protects people and powers industries across the world. At Fortress Safety , part of Halma plc (FTSE 100) , you’ll be part of a global team shaping the future of machinery safety—working with cutting‑edge technologies and supporting customers across multiple industries. This isn’t just a technical support role. It’s a gateway to building deep expertise, influencing product innovation, and creating real‑world impact. This is not an IT/SaaS role; you will manage a portfolio of mechanical & electrical engineered products. What you’ll be doing Building deep expertise in industrial safety products, applications, and standards Supporting customers through technical troubleshooting, installation guidance, and application advice Owning customer interactions via inbox and phone, ensuring a high‑quality, responsive experience Partnering with Sales to help customers specify and integrate solutions Investigating and resolving complex technical queries Supporting webinars, tradeshows, and customer training Travelling to customer sites to troubleshoot and resolve issues in real‑world environments Capturing customer feedback to help shape future product innovation What we’re looking for 1–3 years’ experience in technical support, field service, or engineering Exposure to PLCs, HMIs, industrial automation, or safety systems Strong problem‑solving and troubleshooting ability Confident communicator—comfortable working directly with customers Collaborative mindset with the ability to work across teams Engineering degree (or equivalent experience welcomed) Electrical or machinery safety knowledge (beneficial) The kind of person who thrives here Curious and driven to continuously improve and innovate Strong collaborator who builds trusted relationships Proactive, organised, and adaptable in a fast‑changing environment Deeply customer‑focused, always aiming to exceed expectations What’s in it for you 24 days holiday + 9 office closures 401k matching & profit‑sharing potential 14 weeks fully paid parental leave Medical, dental & vision healthcare options Life, disability & additional insurance options Employee Assistance Program & long service recognition Clear progression into Sales, Product, or technical leadership roles Work with a global business operating across USA, Europe, Australia, China, and India Be part of a Halma group company, known for long‑term investment in people and innovation #J-18808-Ljbffr Fortress Safety