Event Manager

POSITION: Event Manager DEPARTMENT: Event Services REPORTS TO: Asst Director of Event Services / Director of Event Services FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! The Role The Event Manager provides exceptional client service by planning, coordinating, and managing conventions, meetings, trade shows, banquets, and special events held at the Convention Center. Serving as the primary liaison between clients and internal departments, this position oversees all event logistics from booking through successful execution, ensuring seamless operations, effective cross-functional coordination, and an outstanding client experience. Essential Duties and Responsibilities Oversee all aspects of event operations and facility services for assigned conventions, meetings, trade shows, banquets, and special events. Manage multiple client accounts simultaneously while delivering exceptional customer service and meeting established deadlines. Serve as the primary liaison between clients, venue departments, and service partners throughout the event lifecycle. Guide clients through the event planning process by interpreting contract provisions, venue policies, procedures, and operational requirements. Coordinate and communicate event details, including floor plans, room setups, audiovisual requirements, utility services, insurance documentation, and event schedules. Prepare event estimates, monitor event-related expenses, and generate invoices and final event billing as applicable. Coordinate activities with internal departments and contracted service providers to ensure seamless event execution. Communicate event requirements accurately and timely to operational departments through event orders, planning meetings, and other event documentation. Assist with reviewing and coordinating floor plans, room layouts, and setting up requirements to maximize operational efficiency and client satisfaction. Conduct pre-event planning meetings, pre-convention meetings, site visits, and post-event follow-up as needed. Provide onsite event management by monitoring event activities, coordinating with venue departments and vendors, and resolving operational issues to ensure successful event execution. Respond promptly to client requests, questions, and concerns while maintaining a high level of professionalism and customer service. Perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or GED required, Associate's or Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field preferred. Minimum of two (2) years of management or event management experience coordinating events in a convention center, conference center, arena, stadium, hotel, or other multi-purpose event facility serving conventions, trade and consumer shows, meetings, banquets, concerts, sporting events, and other large-scale events. An equivalent combination of education, training, and relevant experience may be considered. Working knowledge of convention center or event venue operations, facility services, event logistics, and related equipment. Skills and Abilities Excellent verbal, written, and interpersonal communication skills. Strong organizational, planning, and time management skills, with the ability to manage multiple priorities and meet deadlines Demonstrated problem-solving, decision-making, and customer service skills. Ability to build and maintain positive working relationships with clients, vendors, and employees at all levels of the organization. Professional demeanor, appearance, and strong work ethic. Proven ability to thrive in #J-18808-Ljbffr ASM Global