Automotive Customer Service Representative

Arlington Heights Ford is looking for friendly, motivated and customer-focused individuals to join ourBusiness Development Center (BDC) supporting both our Sales and Service departments. No automotive experience is required. We will train the right person. If youre great on the phone, enjoy talking with people, communicate well by text and email, and genuinely enjoy helping customers, you may already have the skills were looking for. Our Automotive Customer Service Representatives are often the first point of contact for our customers. Depending on your experience, strengths and interests, you may work with customers who are shopping for a new or pre-owned vehicle, customers scheduling service and maintenance, or a combination of customer-support responsibilities. You dont have to know which area of the dealership is right for you before you apply. Were looking for great people. Well get to know your strengths and determine where you may have the best opportunity to succeed. Bring us your personality, work ethic and drive. Well teach you the automotive business. Your Experience May Be a Great Fit Even If Youve Never Worked at a Dealership This position uses skills found in many different customer-facing careers, including: Customer serviceCustomer careInbound and outbound phone callsCall center communicationInside salesInternet lead responseAppointment setting and schedulingCustomer follow-upLead managementCustomer relationship managementPhone, text and email communicationCRM and customer database management If youve been successful in customer service, retail, hospitality, restaurants, call centers, wireless or cellular sales, inside sales, appointment scheduling, banking, insurance, medical or dental scheduling, reception, office customer service or another customer-facing position, wed like to hear from you. What Youll Do Depending on whether your role supports our Sales team, Service team or both, responsibilities may include: Answer incoming customer phone callsRespond promptly and professionally to customer inquiriesCommunicate with customers by phone, text and emailMake outbound customer follow-up callsBuild rapport and establish relationships with customersSchedule and confirm customer appointmentsFollow up with customers regarding upcoming or missed appointmentsMaintain accurate customer information and communication history in our CRMWork closely with dealership departments to create a seamless customer experienceFollow established customer-contact processes and communication standardsMeet individual and department performance objectivesRepresent Arlington Heights Ford professionally in every customer interaction Sales Customer Support May Include: Responding to internet leads and online vehicle inquiriesAnswering questions from customers interested in new and pre-owned vehiclesFollowing up with prospective vehicle buyersScheduling showroom appointmentsConfirming sales appointmentsRe-engaging previous customers and unsold prospectsHelping customers begin the vehicle-shopping process Service Customer Support May Include: Answering incoming service-related callsScheduling maintenance and repair appointmentsAssisting customers with basic service scheduling questionsMaking outbound calls to customers regarding service opportunitiesFollowing up with customers regarding recommended or upcoming maintenanceConfirming service appointmentsHelping customers connect with the appropriate service team member when necessarySupporting customer retention and service follow-up efforts Benefits 401(k)401(k) matchingDental Insurance: EE, EC, ES & FamVision Insurance: EE, EC, ES & FamHealth Insurance: EE, EC, ES & FamGroup Life and AD&D InsuranceDisability Insurance: Long-term and Short-termCritical Illness InsuranceAccident InsurancePaid Time OffOngoing Professional DevelopmentCareer Advancement OpportunitiesEmployee Vehicle Purchase Opportunities We are open to both full-time and part-time candidates. Whether youre looking to begin a new career, make a career change, return to the workforce or find a part-time opportunity where your communication and customer-service skills can make a difference, we encourage you to apply. Specific hours and scheduling will be discussed during the interview process based on dealership needs, position and candidate availability. Training & Development Well teach you the automotive business. New team members receive hands-on training and ongoing coaching designed to help them learn: Professional customer communicationPhone handling techniquesAppointment-setting and scheduling techniquesInternet and digital customer communicationCustomer follow-upCRM and customer-management systemsBasic automotive terminologyDealership processesCustomer service standardsSales or Service processes applicable to their position Youll work alongside experienced automotive professionals who understand what it takes to provide an outstanding customer experience and develop long-term customer relationships. Whether this is your first automotive position or you already have dealership experience, our goal is to provide the tools, coaching and support necessary for you to succeed. Compensation Full-Time Annual Earning Potential: $40,000$75,000 Compensation may include base pay plus performance-based incentive opportunities depending on position. Actual earnings will vary based on position, hours worked, individual performance, achievement of applicable performance objectives and compensation-plan terms. Part-time compensation will vary based on hours worked, position and performance. Specific compensation details for the position being considered will be discussed during the interview process.