Fulfillment Associate, Document Filings

## Fulfillment Associate, Document FilingsApplyremote type: On-sitelocations: USA - Washington, DCtime type: Full timeposted on: Posted Todayjob requisition id: R0058041.Wolters Kluwer, CT Corporation, provides comprehensive legal entity management, registered agent services, and compliance solutions for over 300,000 businesses and law firms. We help manage businesses document authentication, legalization, and apostille services for international use, UCC filings, business licenses, annual reports, and service of process to ensure compliance across all jurisdictions.As a **Fulfillment Associate**, **Document Filings**, you will play a vital role in ensuring customer orders are accurately processed and on time. You'll contribute to streamlining order entry, administration, and workflow processes to deliver exceptional customer service. This position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills.In this role, you will report to the Manager, Fulfillment and work from our local office in Washington D.C. **Responsibilities:** • Accurately enter orders into the system. • Perform order administration tasks. • Coordinate with embassies and third-party vendors for order fulfillment. • Communicate effectively with both external and internal stakeholders. • Maintain operational documents and records. • Complete orders in a timely manner. • Ensure customer service standards are met. • Respond to basic customer inquiries. • Help with general administrative duties as needed.• Work with customers, embassy representatives in completing **Skills:** • **Order Entry Systems**: Proficiency in using order entry software. • **Attention to Detail:** Ability to maintain accuracy in order processing. • **Customer Service**: Basic understanding of customer service principles. • **Communication:** Professional verbal and written communication skills. • **Time Management**: Ability to manage time and prioritize tasks. • **Team Collaboration**: Willingness to work collaboratively with team members. • **Documentation:** Ability to maintain and organize operational documents.**Qualifications:**• High School Diploma; Bachelor's degree or equivalent work experience preferred.• 2+ years' experience in office administration and customer service.• Knowledge of Registered Agent, Apostille and legal services preferred.• Ability to work overtime as needed.#LI-Office## Diversity Matters:Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$30,300.00 - $50,700.00 USD*Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.### Be the DifferenceIf making a difference matters to you, then you matter to us.Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.### About Wolters KluwerWolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook.### Tips & Tricks - ResumesWolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.### Building Diverse TeamsAs a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.This principle is ingrained in our company values and articulated in our Code of Business Ethics.### Our Global Well-being ProgramAt Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s **Top Places to Work for Employee Wellbeing: Large Organization in 2024**. More recently, Wolters Kluwer was recognized by Forbes as one of **America’s Best Large Employers 2026** and **America’s Best Employers for Engineers 2026**. In 2025, Wolters Kluwer was also recognized by Forbes as one of **America’s Best Employers for Women.**### Equal Opportunity EmployerTo ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.**GDPR**### Careers Privacy and CookiesWolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page. #J-18808-Ljbffr