Customer Relationship Manager - (APAB)

Job Description

Job Description

Job Title: North American Customer Relationship Manager

Location: Franklin, NY

Salary: 70K-80K plus benefits

Our client is a leader in U.S. Customs Brokerage, International Freight Forwarding, and Global Logistics, supporting thousands of clients across North America and worldwide. With decades of industry expertise, we deliver innovative, efficient, and customer focused logistics solutions. Our culture is built on collaboration, curiosity, and a commitment to exceptional client service.

Position Overview

The Customer Relationship Manager plays a critical role in developing, strengthening, and retaining a dedicated book of business across North America. You will serve as the primary point of contact for key accounts—ensuring seamless communication, proactive problem solving, and consistent delivery of value. This role is ideal for an outgoing, inquisitive logistics professional with freight?forwarding experience, strong account management skills, and a proven ability to upsell and cross sell. You’ll identify client needs, respond quickly to inquiries, and offer strategic recommendations that elevate customer satisfaction and drive revenue growth.

Key Responsibilities

• Client relationship management — maintain strong communication and ensure exceptional customer satisfaction
• Needs assessment — identify client challenges and propose tailored logistics solutions
• Upselling & cross selling — expand service usage within your book of business
• Account retention — strengthen long term partnerships through proactive engagement
• Product knowledge — develop expertise across all service offerings to support client needs

Requirements

• Minimum 2 years of experience in 3PL freight forwarding
• Experience in ocean, air, ground, brokerage, or warehousing considered an asset
• College diploma in business or related field; bachelor’s degree an asset
• CIFFA certification considered an advantage
• Ability to travel locally as needed

What You Bring

• Strong questioning & listening skills — uncover true customer needs
• Solution driven mindset — offer innovative, practical recommendations
• Drive, confidence, persistence, and self motivation
• Excellent written and verbal communication

What We Offer

• Equal opportunity employer
• Strong competitive salary
• Comprehensive health and dental benefits
• Work life balance / hybrid schedule after appropriate training period
• Professional development and long term career growth

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(Salary range based on experience)

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