Senior Operations Specialist

Senior Operations SpecialistAvidbank is a $2.6 billion commercial bank based in Silicon Valley serving the San Francisco Bay area and across the country. We are a highly responsive business bank, providing tailored financial solutions. We are advocates for our clients and specialize in providing innovative banking products and supportive services that exceed our clients' expectations.Founded in 2003, we specialize in commercial & industrial lending, technology and asset-based lending, specialty finance, real estate construction and commercial real estate lending. We have one branch in San Jose along with loan production offices in Redwood City and San Francisco.Position Type: Full TimePay Range: $70,000 - $90,000Division: OperationsWork Location Type: In-officeLocation: San Jose, CAThe Senior Deposit Operations Specialist is responsible for supporting the daily operations of deposit accounts and related banking services. This position ensures accuracy, compliance, and timely processing of transactions while delivering exceptional internal and external customer services. The Specialist will work closely with other divisions/departments to support deposit products, resolve account issues, and maintain regulatory compliance.Key ResponsibilitiesThis position requires excellent attention to detail and deep understanding of depository processing/exception processing regulations and procedures.Performs routine and intermediate client service duties; balancing GLs and other daily maintenance operations reports, online banking and other cash management functions (mRDC, RDC, ACH), cash letter adjustments, and other client transactions as requested.Handles adjustments and research requests related to deposit accountsMonitor and process deposit returns and exceptionsPerforms daily balancing, reconciliation and reporting functionsAdministers and maintains debit card service and remote deposit servicesReview and process legal documentation, including levies, garnishments, subpoenas and deceased account documentationResearch and respond to inquiries regarding deposit operation issuesIdentify process improvement opportunities and recommend operational efficienciesMaintain accurate records and documentation in accordance with retention requirements.Process deposit account related requestsProcess account maintenance as neededMaintains files, copies, and fax documentsOther FunctionsAssist clients with Online Banking and its ancillary products including but not limited to, resetting passwords, assisting clients with general troubleshooting, and reviewing potential fraudulent transactionsMay assist clients with Mobile Banking and Mobile Remote Deposit Capture basic functionalityMay assist New Accounts (ordering checks, processing debit card applications) as required, or for back up to other personnelAttends and contributes to Operations and All Staff meetings held periodicallyOther duties as assigned by managementAssists management in ensuring compliance with applicable banking regulations, with particular emphasis on the Bank Secrecy Act. Understands government regulations with particular emphasis on the Bank Secrecy Act and related regulations and the fact that compliance with BSA regulations is an enterprise responsibilityOther Related Compliance Areas (As They Pertain To Operations)Expedited Funds Availability – Regulation CCRed Flags – Identity TheftError Resolution – Regulation ETruth in Savings – Regulation DDReserve Requirements for Depository Institutions – Regulation DPrivacy of Consumer Financial Information – Regulation P/GLBAProhibition on Funding of Unlawful Internet Gambling – Regulation GGQualifications and Desired Skills:Two or more years of back-office operationsOutstanding organizational skills.Effective oral and written communication skills.Proficient in Microsoft Office.Experience with FIS (Horizon), Q2 Online Banking, Fedline Advantage, and wire automation application/tool preferred.Knowledge of Banking Regulations:Electronic Banking (Reg E)Deposit Regulations (Reg CC, D, DD)AML/BSAPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.Avidbank offers full-time employees competitive compensation, medical, dental, vision, life insurance, long term disability insurance, 401k with matching, paid holidays and a competitive paid time off policy.Avidbank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We are an AA/EEO/Veterans/Disabled employer.