REVELxp - General Manager, Rhino Sports University of Illinois

General Manager

The General Manager's (GM) primary responsibility is the oversight, management, and operation of events at a designated location. The GM recruits local staff, hires qualified individuals, and provides training based on our company service excellence standards. The GM manages the team and the event operations at the venue on event days. The GM leads an exciting and multi-faceted portfolio of events, providing leadership to event management staff and ensuring the delivery of operational excellence with unsurpassed customer service. In addition, the GM serves as the primary point of contact for on-site business partners and is responsible for cultivating and growing the business. Due to the timing and nature of sporting and other events, this position involves night and weekend work and the potential for some travel.

This position functions under the supervision of the Regional General Manager.

Key Responsibilities

• Provide leadership to the staff for the account in the office and at events
• Communicate regularly with the REVELXP Staffing Operations Management Team to provide regular updates on the internal and external account operations
• Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships
• Lead large-scale staff training on both company and client's venue standards. Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties are common topics, among others, that will be addressed
• Create and track all event invoices at the account while using the REVELXP workforce management solution system
• Ensure compliance with all company administrative policies and procedures
• Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account