Implementation Specialist

JOB BRIEF
As an Implementation Specialist at GreenSlate, you will be the first point of contact for clients onboarding to our production finance platform. You'll complete project setups, respond to incoming calls and emails, coordinate check-printing supplies, and ensure every client has the information and tools they need to hit the ground running. You will work closely with the Implementation team, using Asana to track each client's journey, escalate issues as needed, and support clients through the full onboarding process with a friendly, positive, and knowledgeable approach. Your work directly shapes the first impression GreenSlate makes on every new production client.


This role is remote within the United States.
WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry's back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.
WHAT WE EXPECT FROM YOU

• Analyze client questions and concerns, escalating problems to appropriate teams/departments, and handling problems to the satisfaction of the client
• Provide client support services by answering calls and emails in a timely and accurate manner
• Support the team with the collection of the required client information needed for each project set-up
• Coordinate the delivery of check printing supplies to production
• Input new projects in the payroll system and handle work location requests
• Complete basic/default software project setups and modifications as required by the client
• Maintain Payroll Forms document repository and update payroll forms as required
• Utilize the project management tool, Asana, to track the client's journey
• Transfer/escalate issues to other team members as required
• Assist with answering basic software questions to assist users with navigating the software

WHO YOU ARE

• Bachelor's degree
• Customer Service: 2+ years
• Software implementation/Project Onboarding: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing one's own tasks correctly
• Self-monitoring, self-aware, and self-correcting
• A desire to find the solution, not just finish the task
• Enthusiastic attitude about providing superior customer service
• Excitement to learn the ins and outs of GreenSlate software platforms
• Experience supporting accounting or other business operations software
• Knowledge of production workflows and accounting basics is a plus!
• Excellent listening and communications skills
• Extremely focused, highly organized, and detail-oriented

WHAT YOU CAN EXPECT FROM US

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

SALARY RANGE:

$50K to $60K

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.

At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.