Customer Service Manager

divh2Customer Service Specialist/h2pAt IPS, our strength lies in visionary leadership grounded in core values: safety, accountability, integrity, teamwork, entrepreneurial spirit, and an unwavering focus on our customers. Were seeking a proactive individual who is driven to take action and dedicated to delivering exceptional experiences for both customers and employees. Joining us means leading transformative projects, setting new benchmarks in the industry, and creating a lasting legacy of excellence./ppAt IPS, youll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If youre ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!/ppResponsibilities Expectations:/ppIntegrated Power Services is seeking a Customer Service Specialist to provide efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquiries and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and handling complaints. You will be responsible for Customer Service duties with a focus on delivering unmatched customer experiences. Responsibilities include:/pulliProvide efficient customer service to ensure timely and cost-effective completion of all customer-related paperwork for incoming orders./liliAct as a technical resource, addressing and resolving inquiries and problems./liliSupport outside sales organization and OEM partners by handling inquiries, quotes, vendor management, and ensuring customer expectations for total satisfaction./liliEngage with the Purchasing team on inventory requirements, gaps, turns and other needs as they arise./liliCoordinate and collaborate with functional areas to improve customer service, customer retention and target acquisition./liliTake responsibility for order processing, investigation, resolution of customer complaints, and coordination of customer service objectives with shop operations./liliHandle customer and sales correspondence, trace shipments, process orders, manage customer credits, and oversee inventories./liliReview technical requirements of incoming purchase orders and translate them into instructions on work plans and internal order documents./liliPrepare internal material requisitions for the purchase of materials and services related to order completion./liliComplete special price quotations and bids in collaboration with sales personnel, ensuring close communication with customers to ensure satisfaction./liliInterpret and ensure compliance with operating policies and procedures./liliProactively address customer service activities for timely and cost-effective completion of all related tasks./liliProactively suggest and present ideas to improve operations, drive margin improvement, streamline the quoting process, accelerate approval to ship, and enhance the overall customer experience./liliMaintain an in-depth understanding of products, services, and competitors, leveraging knowledge to contribute to IPS business growth./liliTake responsibility for key customer-facing metrics, including quality, time to quote, approval to ship, and ship to invoice./liliUtilize CIPS tools and processes./liliRegularly engage in daily Distribution and Warehouse operations and customer interfacing, including, but not limited to; customer quoting, customer communication, customer feedback, and other revenue generating activities and projects./liliFollow proper controls and compliance with corporate policies and procedures./liliOther duties as assigned by Area General Manager./li/ulpQualifications and Competencies:/pulliBS/BA in Business or Finance, preferred/liliSharp analytical thinking and reasoning abilities/liliProficient with Microsoft Office/liliAbility to analyze and interpret data and take appropriate action/liliMust be extremely detail-oriented with sound problem-solving skills/liliAbility to prioritize and maintain high degree of organization/liliExcellent time management/liliAbility to communicate technical data in a clear and concise manner/liliPoses excellent written and verbal skills/liliPrefer 5+ years of technical sales or customer service, or similar experience/liliExperience in motor repair or related industry/liliExperience interpreting and understanding profit and loss statements/liliExceptional customer centricity to execute and deliver results./li/ulpYoull thrive at IPS if you/pp Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. Have an entrepreneurial spirit. Youre proactive, innovative, and thrive in a fast-paced environment. Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally./ppWho We Are :/ppAt Integrated Power Services (IPS), were committed to empowering you to make a meaningful impact. As the industrys leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, youre joining a team thats revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. Youll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit./ppBenefits:/pulliPaid Time Off (PTO)/lili401k Employer Match/liliBonus Incentives/liliTuition Reimbursement Program/liliMedical, Dental and Vision plans/liliEmployee Assistance Program (EAP)/liliAnd more!/li/ulpIPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status./ppAny offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre- employment drug screen successfully. The drug screening process will include testing for substances that may impair ones ability to perform the job safely and effectively./p/div