Program Support Assistant

Program Support Assistant

Duties may include but are not limited to:

• The Mobile Provider iPad Program and the Digital Divide Program are sponsored by the VHA Office of Connected Care (OCC). The Mobile Provider iPad Program provides iPads to Clinicians to use in the day-to-day patient care activities. The Digital Divide Program provides electronic devices to veterans in need, assisting them in communicating with their care providers;
• The incumbent is a point of contact for providers desiring to enroll in the Mobile Provider Program. The incumbent is knowledgeable of OCC's rules governing eligibility for enrollment. Assists providers to navigate the iPad request process. The incumbent assists providers with initial device setup as well as problem solving/troubleshooting device issues;
• Incumbent maintains inventory of iPads issued to STX providers, tracks, and reports to Connected Health Coordinator when iPad Data Plans are due for renewal. Works with providers who no longer desire or need an iPad follows proper protocol to return the devices to OCC;
• The incumbent works with stakeholders to provide device training to those patients enrolled in the OCC Telehealth and Digital Divide Programs. Ensures patient has necessary software applications and is familiar with usage;
• The incumbent is responsible for training service and facility staff in various information technology packages to include but not limited to Secure Messaging. Provides oversight for a variety of software programs integral to the overall administration and operations of the Health Informatics;
• The incumbent provides user support through training and troubleshooting problems; equipment support including maintaining the inventory, assisting with requests for repair and maintenance, and assisting with new equipment requests. The work involves preparing reports and presentation materials, managing, and responding to routine and recurring IT support needs, training, and office support needs within the Health Informatics Service line;
• Position will require travel to VA outreach and training events for coverage and will require irregular tour of duties to meet support needs. Government Vehicle or Travel reimbursement will be requested when traveling beyond 50 miles of your base location.

Work Schedule: 7:30am - 4:00pm, Monday - Friday

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant / PD008230

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs