Quality Assurance Analyst - Advanced

Quality Assurance Analyst

The Agency is seeking a Quality Assurance Analyst to assist with implementing small to large projects.

This position is for a Quality Assurance resource on the Systems Applications Integration and Development team and serves as a system testing specialist on Agency enrollment and eligibility systems, to include document management and workflows. Serves as a technical resource for agency projects regarding Medicaid enrollment, eligibility, and claims processing and their related sub-systems. Uses expertise to evaluate proposed and implemented solutions as well as recommend improvements.

• Develop test plans, QA and/or User Acceptance Testing processes and test cases for product management and software development teams.
• Design and support user interface testing application and regression testing software.
• Test software applications for reliability and stability.
• Implement testing programs to perform quality assurance on technical applications, including negative testing and usability.
• Perform Smoke Testing, System Integration Testing (SIT), and End-to-End Testing on various systems/applications.
• Proactively identify issues and action items leading to possible solutions by planned due dates or report impediments to finding a timely solution and coordinate with leadership and technical resources at all levels.
• Participate in projects to perform quality assessments that expose security flaws, reveal defects, and identify areas of optimization.
• Define, implement, and evangelize best practices, processes, and policies established internally and by applying industry best practices.
• Ensure projects adhere to software testing governance policies, best practices, guidelines, and recommend improvements.
• Maintain databases with product defects, user reviews, survey information, and functional improvements.
• Coordinate with product development teams and software engineers to recommend solutions to maximize performance and efficiency.
• Advise on best practices regarding industry standards.
• Maintain issues in defect databases and participate in collaborative efforts to resolve and coordinate with leadership and technical resources at all levels.
• Perform reviews, walkthroughs, or inspections and adhere to established governance standards.
• Provide oversight/approval of vendor unit/system integrated test plans and test results.
• Provide guidance on the preparation/review of test plans.
• Provide guidance on the preparation/review of test scripts/scenarios.
• Prepare/review test reports.
• Check progress against targets, report as necessary, and take action to resolve exceptions.
• Collaborate with internal stakeholders and technicians at all levels; document feedback and reports of testing outcomes to management.
• Work with architects, technicians, and management on project testing and complete assigned tasks in a timely fashion.

Required Skills (Rank in Order of Importance):

• 5+ years' experience in Quality Assurance & Quality Control.
• 5+ years translating business requirements or policy documentation into test cases and scenarios; building test cases and scenarios into test systems.
• 3+ years' experience in Sahi Pro/Selenium Automation Framework.
• Design and Develop Test Automation Scripts using Test Automation Guidelines.
• Working knowledge of ONE of the following: Spice, TPI, TMMI, CMMI OPF, OPD and PPQA process areas.
• Direct hands-on experience with formal test design techniques like Equivalence Class Partitioning and Pairwise Analysis.
• Experience with test design tools like PICT or equivalent orthogonal-based tools.

Preferred Skills (Rank in Order of Importance):

• 5+ years large enterprise or e-business systems experience.
• 3 years Medicaid or healthcare experience.
• Deep knowledge of healthcare operations (preferably Medicaid) and business processes.
• Experience with X.12 Standards and HIPAA EDI Transactions.
• Proficient in Atlassian tool suite including JIRA and Confluence.
• Prior experience working in a standard SDLC (waterfall methodology) and in an AGILE delivery environment.

Required Education:

• Bachelor's degree in a technical, business, or healthcare field.
• OR 5+ years of equivalent experience in Quality Assurance.

Additional Skills/Duties:

• Superb written and oral communication skills, including the ability to write requirements and Use Cases. Very strong proficiency in English is required.
• Document and support development of test scenarios/cases and the execution of testing activities.
• Ability to communicate and publish status reports of all open issues and gaps found during the test phase and articulate details to Development teams.