CLINIC MANAGER

CLINIC MANAGER JOB SUMMARY: Manages the daily operations of the medical practice—including personnel, financial, clerical, housekeeping, maintenance, and purchasing functions. Plans programs, allocates and assigns duties to employees, reviews medical records for compliance and billing requirements, and monitors activities to ensure the practice meets its objectives. Personnel Leads employees to accomplish all job objectives in line with the clinic’s mission and vision. Conducts one-on-one meetings with clinic leads to coach, mentor and help them establish and implement goals. Maintains high morale and good relations throughout the office. Schedules and conducts periodic office staff meetings, informs staff of policy changes, updates and educates staff, and resolves and prevents problems; prepares and retains minutes of all meetings. Consults with Human Resources or Administration prior to formal counseling or dismissal of employees. Processes all paperwork in a timely manner and forwards it to appropriate departments (Administration, Payroll, etc.) for time off, counseling actions, and performance evaluations. Works with the Quality Improvement Department to conduct periodic quality improvement activities and shares data with staff. Conducts performance reviews and recommends staff merit increases, promotions and disciplinary actions. Completes and updates personnel files, ensuring required forms are completed. Submits office staff time cards for payroll processing bimonthly, verifying accuracy and completeness of employee time. Approves and maintains vacation and other “days off” schedules for providers and staff. Ensures all positions are filled with trained personnel during vacations/sick calls and fills in as needed. Daily Operations Conducts monthly audits to ensure compliance with policies and procedures. Manages and reviews providers’ schedules and review bins. Works closely with the provider and Medical Director to meet clinical and administrative goals. Assists the Medical Director in tracking providers' time off and ensuring coverage for patient care. Ensures the office is opened and closed daily according to protocol. Oversees and distributes work activities and schedules. Assists in the development of the clinic budget. Maintains compliance with budget and productivity goals. Attends monthly Operations and Leadership Meetings. Directs operations to prepare and retain records, files, reports and correspondence according to government and practice standards, and prepares and carries out managed care audit requirements. Ensures consistent collection of payment at time of service. Oversees all handling of daily collections and prepares for transfer to the accounting department. Manages and reconciles petty cash. Ensures sufficient supplies are available for delivery of quality patient care—orders supplies as needed and obtains competitive bids at least annually. Initially sorts daily mail and distributes appropriately. Monitors duties assigned to practice personnel to ensure employees perform their assignments with high patient care and job efficiency. Performs other duties as directed by the administrator and/or medical director to achieve desired results. Creates dashboards for presentation, calls out issues and provides recommendations. Advises providers/staff in areas of practice and business management to maximize patient care and service, and directs efficient and profitable operations of the practice. Is accountable for revenue generated (Profit & Loss) for the office and the group as an entity as a whole. Requirements High School Diploma or GED required. Graduation from junior college or an accredited university is a plus. Minimum of three to five years of work experience, with increased responsibility, in a medical environment. Minimum of one year of experience supervising staff. Knowledge, Skills and Abilities Ability to find solutions when barriers are identified. Strong documentation skills. Ability to multi‑task and prioritize when needed. Ability to seek out resources independently and work collaboratively. Ability to read, understand and follow oral and written instructions. Experience and work ethics that support working within a high-functioning, team-oriented environment. Demonstrates a willingness and ability to work under supervision. Ability to develop and maintain good working relationships with staff. Ability to use a computer and learn new software programs. Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management. Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts, etc. Possesses the ability to communicate effectively, both verbally and in writing. Possesses genuine respect for others and acceptance of their individual social and cultural traits. Proficient knowledge of Microsoft Outlook. Able to travel and attend professional meetings, conferences, trainings and clinic sites. Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others in multidisciplinary teams. Must demonstrate the ability to work under supervision and supervise others. Must have adaptability and excellent decision‑making skills. Must be very detail oriented. Must demonstrate the ability to work with confidential information. Ability to lead diverse, ad‑hoc teams and facilitate and guide them to create successful results. Ability to adapt to a variable and frequently extended work schedule. Must demonstrate evidence of continuous professional growth. Must have PC skills and experience in Outlook, Word, Excel, PowerPoint, and/or other project management systems to perform analysis, track project progression, develop projections, and submit performance graphics. Experience producing and presenting data results via presentation methods required. Multi‑tasking skills are necessary. Performs other related duties as assigned. Pay Rate $70,305 - $80,000 per year Benefits & Perks 100% employer‑paid Medical, Dental & Vision coverage 100% employer‑paid Life & AD&D Insurance 401(k) with employer matching Paid Time Off Accrual, 10 Paid Holidays, and a Wellness Day Off Flexible Spending Account (FSA) Fringe Marketplace Stipend Optional Supplemental Insurance Participation in CCHC's company-wide Profit Sharing Program (eligible employees) Professional development and opportunities for internal growth and advancement #J-18808-Ljbffr Comprehensive Community Health Centers