Office Administrator Bilingual

Benefits: Health insurance Opportunity for advancement Paid time off Vision insurance 401(k) matching Dental insurance Office Administrator (Front Office Lead) Location: Las Cruces, NM Employment Type: Full-Time Reports To: Executive Director Position Summary The Office Administrator serves as the primary front office representative and is responsible for managing day-to-day administrative operations of the clinic. This role oversees patient scheduling, intake, and communication while ensuring smooth front-office workflows and excellent patient experience. The Office Administrator acts as the central coordination point between patients, clinical staff, and leadership. Key Responsibilities Front Office Operations (Primary Function) Serve as the first point of contact for patients, visitors, and incoming calls Manage patient scheduling, confirmations, and rescheduling Oversee check-in/check-out processes, including intake documentation and insurance verification Ensure accurate and timely entry of patient information into EMR systems Maintain an organized, professional, and efficient front desk environment Administrative Coordination Coordinate daily patient flow with clinical staff to minimize delays and maximize efficiency Monitor schedules and proactively address gaps, cancellations, or overbooking issues Maintain office supplies, forms, and front-desk documentation standards Support internal communication between front office, providers, and leadership Billing & Intake Support Assist with insurance verification, authorizations, and patient financial responsibility communication Support collection of copays, balances, and accurate documentation of payments Ensure completeness and accuracy of intake paperwork to support billing processes Customer Service & Patient Experience Deliver prompt, professional, and courteous service to all patients Address patient questions and escalate concerns as appropriate Maintain a welcoming and organized front office environment aligned with company standards Compliance & Documentation Ensure compliance with HIPAA and internal documentation requirements Maintain secure and organized handling of patient records Support audit readiness by ensuring documentation accuracy and completeness Qualifications Required Bilingual (English/Spanish) required 2+ years of front office or administrative experience (healthcare preferred) Strong customer service and patient interaction skills Experience with scheduling systems and/or EMR platforms Proficiency in Microsoft 365 (Outlook, Teams, Excel) Strong attention to detail, organization, and multitasking abilities Preferred Experience in an outpatient clinic setting Familiarity with insurance verification and basic billing workflows Work Environment Fast-paced, patient-facing clinic environment Continuous interaction with patients, staff, and providers On-site role in Las Cruces, NM Compensation & Benefits Competitive hourly compensation based on experience Health, dental, and vision insurance Paid time off and holidays Retirement plan options