Billing Coordinator

Join Our Team as a Bilingual Billing Coordinator! Location: In-Office | Department: Operations | Language: English & Spanish Required! We’re a growing transportation company looking for a highly organized go-getter with serious attention to detail and communication skills to join our Accounting team. Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy taking charge, finding solutions, and making sure things get done right? If so, keep reading This role owns the critical process from load delivery through billing. It is a great fit for someone who loves organization, follows through relentlessly, catches small details others may miss, and isn't afraid to pick up the phone to get an issue resolved. What You’ll Do Post-Delivery Issue Resolution - Follow up on accessorial charges, missing paperwork, rejected invoices, and potential deductions through resolution. Accessorial Charges Recovery - Submit, track, and follow up on detention, layover, TONU, lumper, and other accessorial charges until approved, denied, or resolved. Billing & Invoicing - Review delivered loads and supporting documents (Proof of Delivery, rate confirmations, and receipts) for billing readiness. Generate and submit accurate invoices to brokers and customers through portals, email, and factoring systems. Load claims & Disputes - Manage billing disputes, deductions, and cargo claims. Original BOL Management - Collect, organize, track, and file original BOLs from drivers. Reporting & Recordkeeping - Maintain accurate records of billing issues, accessorial recovery, outstanding documentation, and unresolved items. Cross-Functional Collaboration - Work closely with Dispatch, After-Hours, Safety, Drivers, Accounting, Brokers, Customers, and Leadership to resolve documentation and billing issues. Process Improvement - Drive improvements to current documentation standards, workflows, and best practices as the company grows. What You Bring Bilingual (English/Spanish) – Required 2+ years of office work experience – Required (logistics or accounting is a plus!) Great attitude, honesty, and strong communication & people skills Proven customer service experience Confident under pressure - thrives on action Organized, detail-oriented, and tech-savvy Comfortable with Excel and computer software A fast learner with solutions-oriented mindset Why You’ll Love Working with Us Fast-growing company = growth opportunities for you High-energy, supportive team culture Be seen, heard, and valued — your work makes a difference Flexible environment with room to lead and shine What’s In It for You 2 Weeks Paid Time Off (PTO) that increases with tenure Paid observed holidays Performance Bonuses $2 hourly raises guaranteed for each of the first 2 years Health Insurance Dental Insurance Vision insurance Fully stocked kitchen with snacks & drinks On-site amenities, including a cafe, a fitness facilityand complimentary yoga classes 15-minute walk from Cypress Point Beach Park Our Values At Keynnect, we hire and develop people who live our five core values every day: We Work Together as One - Collaboration is rewarded, not just expected. We Own It - We own outcomes, not just efforts. We speak the truth, follow through, and learn forward. We Raise the Bar - We take pride in our work, go the extra mile, and refuse to settle. Excellence is our standard. We Drive - We are self-motivated and proactive, get better every day, and drive the mission forward. We Find Solutions - We spot what's wrong, take initiative, and turn problems into progress. If you're organized, dependable, and want to grow with a high-performance team—We would like to hear from you! Equal Opportunity Statement Keynnect Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr