Medical Front Desk

Medical Front Desk Receptionist

We are seeking a detail-oriented and customer-focused Medical Front Desk Receptionist to join our healthcare team. This role is responsible for managing patient check-in/check-out, scheduling appointments, verifying insurance, and providing exceptional customer service in a fast-paced medical environment.

Key Responsibilities

• Greet patients and visitors in a professional and friendly manner.
• Schedule, confirm, and manage patient appointments using the practice management system.
• Collect and verify patient demographics, insurance information, and necessary documentation.
• Process co-payments, balances, and issue receipts; maintain accurate payment records.
• Answer multi-line phones, respond to inquiries, and route calls to appropriate staff.
• Ensure compliance with HIPAA and confidentiality regulations at all times.
• Maintain an organized and clean front desk and waiting area.
• Communicate effectively with clinical and administrative staff to support smooth operations.
• Assist with prior authorizations, referrals, and other administrative tasks as needed.

Qualifications

• Education: High school diploma or equivalent; associate's degree preferred.
• Experience:
• 1+ year of experience in a medical office or healthcare setting preferred.
• Familiarity with medical terminology and insurance verification.