CUSTOMER SERVICE REPRESENTATIVE I

Customer Service Representative I - 73006360 The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. JOB SUMMARY: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: Currently employed with the Florida Department of Revenue Experience processing information using a computer system Experience conducting research and analyzing information to make decisions Experience communicating with others to gather information SUBSTITUTIONS: *Relevant education may substitute for the required experience PREFERENCES: Experience with negotiation techniques in a business setting SPECIAL NOTES: This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. Standard workday of 8am 5pm, Monday through Friday May require you to work outside your regular work schedule In lieu of an SVT, this position will make use of Alternative Screening Criteria SALARY: $38,760.36 - $49,501.08 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.