General Manager

Job Description

Job Description

Job Title: General Manager 

School of Rock is the original performance-based, interactive music school founded in 1998 in Philadelphia. With 300+ schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider. Our mission is to help kids rock their worlds. 

The General Manager (GM) runs the show from ACDC to Zappa creating a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock. Our GMs bring that commitment to life working with every part of the school’s community to put on epic shows through which our students learn music and life skills. The GM is the primary owner of the overall experience and relationship with our students and parents.  The GM is responsible for the school environment and ensures that all students and parents feel safe and welcome.  

Roles and Responsibilities: 

• Provide an exceptional music education experience for students delivering strong engagement with each child and maximizing student enrollment 
• Provide top quality customer service experience, including billing, schedule management and communication. 
• Deliver results through management of educational KPIs and discipline around business KPIs 
• Manage marketing, sales and promotions to drive school and student success supporting the overall marketing strategy with the owners
• Responsible for proactive communication with parents, supporting communications around shows in partnership with the Music Director and managing social media and website updates – keeping everything current and engaging
• Manage staff and school facility to provide a safe, cool and appropriate experience for all students including notes completed following every lesson
• Maximizes staff utilization to control costs
• Financial management of the school including but not limited to analyzing results, tracking budgets, and managing labor costs 
• Partner with the Music Director (MD) to help them deliver an excellent music education program including the recruitment of exceptional music teachers and identifying iconic music venues 
• Partner with the MD to support and ensure a successful show production and management providing students with inspirational performance opportunities
• The GM reports to the school owner
• Adheres to the SOR Code of Conduct, safety policies, including the Monitoring and Supervision policy.  Ensures all incidents are reported within 60 minutes of notification.

Skill Requirements: 

• 3+ years’ experience in marketing, sales, and/or customer service environment 
• Excellent customer service and relationship skills 
• Strong experience recruiting and managing staff 
• Experience with managing a budget and expenses
• Excellent communication skills 
• Proven problem-solving skills 
• Collaborator who works well across diverse populations 
• Strong work ethic, integrity, and leadership skills 
• Detailed oriented with strong organizational skills 
• Experience and interest in working with children 
• Passion and/or interest in music and the arts highly desirable

It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.