CX Global Account Manager

CX Global Account Manager

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive shift in the global enterprise CX AI-driven landscape with a unified and open cloud architecture. We're looking for a highly accomplished and strategically-minded salesperson to be a primary driver in accelerating the adoption of our portfolio—focused on cutting-edge solutions like CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. This is a dynamic role for a visionary who excels at building a compelling narrative and translating complex, multi-modal cloud capabilities into quantifiable, multi-million dollar business outcomes for our enterprise clients. If you thrive on demonstrating market expertise and driving the adoption of modern, open, and cloud-based CX solutions, this is your next career move.

What You'll Be Doing You will be a strategic business advisor and sales leader with focus on our strategic CCaaS, AI, and Orchestration portfolio and developing successful commercial and transition strategies for customers migrating from legacy environments. Trusted Executive Advisor: Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions. Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging). Demonstration and Value Realization: participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). Competitive Market Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya's superior differentiation and clear business advantages.

What You'll Bring to the Table Experience: 8+ years successful SaaS sales experience with a strong preference for expertise in CCaaS/UCaaS sales Achievements: A demonstrated history of hitting and exceeding annual sales targets Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences. Travel: Travel as required to achieve monthly, quarterly and annual sales plans. Note: this position can be worked from a home office in any major city with preference for Central and Eastern Time zones.

Experience 8 - 12 Years of Experience Education Bachelor degree or equivalent experience Master Degree is preferred