Banquet & Event Operations Manager

Banquet & Event Operations Manager-Chicago Winery Chicago Winery creates magic for our guests everyday, whether that’s bringing a dream wedding to life, creating a new delicious food dish from our wine, or letting people discover a new passion on one of our winery tours. We do this while maintaining an approachable, warm, inclusive, down-to-earth attitude that reflects our passion to bring traditional winemaking into urban centers so people don’t feel they have to travel to experience the magic of winemaking. We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food, wine and events. People that love to learn, share, and tell others about their stories and adventures. Position Summary The Banquet & Event Operations Manager will work closely with the Event Manager to coordinate and manage the event space and event staff with the guidance of the Director of Events. The Event Operations Manager will ensure that the events are staffed appropriately, set properly, and run smoothly and efficiently. This position requires a calm demeanor during high paced and intense situations, attentiveness to all guests, and the ability to easily communicate with staff and clientele. CORE Responsibilities Staff and Leadership Development Partners with the Director of Events to ensure staffing roster and schedule is appropriate for level of events Assists in hiring and manages Event Staff, keeping an active roster large enough to accommodate the event calendar Monitors staff’s performance and provides feedback to Event Staff during, pre, and post Events Provided training and orientation for new event staff, as well as ongoing coaching for existing event staff with one on one meetings and in the moment corrections on Chicago Winery’s event food, event beverage, steps of service, and culture. Leads and supervises the Event Staff in all aspects of the department and ensure service standards are followed Ensures proper staffing and scheduling of all Event Staff in accordance to productivity guidelines Provide the team with leadership and motivation to maintain a positive work environment and culture within the team. Event Execution and Logistics Manages Events day-to-day basis. Weddings will be managed alongside with an Event Manager, other events will be managed solely by the Event Operations Manager Proactively engages with guests & clients to ensure a positive guest experience Handles guest/client concerns and reacts quickly and professionally Business and Operational Management Balances operational, administrative, and colleague needs Completes event logs and incident, both guest & staff, reports for each event Reviews all Banquet Event Orders (BEOs) to ensure proper set-ups are in place Completes event staffing notes with regards to scheduling in a timely fashion, as to assist with bi-weekly payroll audits Assist with other operational duties such as inventory and ordering. Successfully completes any other duties as instructed by the Director of Events What We Are Looking For Bachelor’s degree, ideally in Management, Communications, or related degree from an accredited university 2-4 years of floor management or event management experience is strongly preferred Flexible schedule with all nights and weekends available Ability to balance administrative responsibilities with floor management Enthusiastic, self-motivated, and outgoing and a team player Ability to establish productive relationships with people at all levels A positive and adaptable approach to problem solving Ability to thrive in a team environment Possess an eye for detail Must demonstrate proficient knowledge and use of computer and basic programs (e.g., Microsoft Excel, Microsoft Word) Exceptional organizational skills Ability to multitask in fast-paced environment, competently handling demanding deadlines Strong interpersonal skills and the ability to interface with clients; must demonstrate professional phone and business etiquette Strong budgetary management skills Excellent written and verbal communication skills Knowledge of and appreciation of wine strongly preferred Physical Requirements Able to independently lift up to 25lbs for an extended period of time Must be able to walk and/or stand for 8-10 hours per day Hand-eye coordination Reaching, bending twisting, stooping Pushing and Pulling Must be able to climb stairs in venue that have multiple level $70,000K - $80,000K annually PTO Paid Sick Time 401K Chicago Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Chiwinery