Hotel Front Desk Agent

Job DescriptionJob DescriptionThe Front Desk Agent plays a crucial role in ensuring a positive guest experience at our hotel by managing check-ins, reservations, and addressing guest needs with professionalism and care. Working primarily on day or night auditor shifts, this individual acts as the first point of contact to foster a welcoming environment, resolve inquiries, and maintain smooth front desk operations without supervisory duties. This position offers opportunities for career growth into management roles within the hospitality sector. Choice Hotels experience preferred. ResponsibilitiesManage guest check-in and check-out efficientlyHandle reservation bookings and modificationsDeliver excellent customer service and supportAnswer and direct phone calls courteouslyProcess payments accurately and securelyResolve guest complaints promptly and professionallyMonitor the lobby area to ensure a safe and welcoming environmentRequired QualificationsEntry-level experience in hospitalityPreferred QualificationsHigh school diploma or equivalentCustomer service expertiseFamiliarity with reservation systemsCash handling skillsStrong communication abilitiesEffective problem-solving skillsAbility to multitask in a fast-paced environmentProfessional phone etiquetteAttention to detailChoice Hotels experience Quality Inn and Suites