Hotel Front Desk Agent

Job Description

Job Description

The Front Desk Agent plays a crucial role in ensuring a positive guest experience at our hotel by managing check-ins, reservations, and addressing guest needs with professionalism and care. Working primarily on day or night auditor shifts, this individual acts as the first point of contact to foster a welcoming environment, resolve inquiries, and maintain smooth front desk operations without supervisory duties. This position offers opportunities for career growth into management roles within the hospitality sector. Choice Hotels experience preferred.

Responsibilities

• Manage guest check-in and check-out efficiently
• Handle reservation bookings and modifications
• Deliver excellent customer service and support
• Answer and direct phone calls courteously
• Process payments accurately and securely
• Resolve guest complaints promptly and professionally
• Monitor the lobby area to ensure a safe and welcoming environment

Required Qualifications

• Entry-level experience in hospitality

Preferred Qualifications

• High school diploma or equivalent
• Customer service expertise
• Familiarity with reservation systems
• Cash handling skills
• Strong communication abilities
• Effective problem-solving skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Attention to detail
• Choice Hotels experience