Mid Market Customer Activation Manager | Bill Pay Specialist

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency, valuing what you’ve built over where you trained. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. About The Role Become an expert in Ramp's Bill Pay and Procurement capabilities, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration. Own a book of ~100 Mid‑Market expansion opportunities and ensure customers are fully onboarded within 90 days, with five calls, clear objectives, timelines, and action items throughout. Work with customers to deeply understand their current AP and procurement workflows, pain points, and business priorities, tailoring your communication to the audience and connecting Ramp's value to what matters most to them. Develop account strategies to drive product and spend adoption with limited guidance, building relationships across multiple contacts within each account and maintaining thorough SFDC notes. Identify workarounds and resolve blockers independently to keep implementations on track, partnering with Product and Engineering to share targeted feedback and propose solutions. Provide constructive feedback to peers, serve as an onboarding resource for new hires, and identify opportunities to improve team processes and tooling. Use AI tools to streamline workflows, invest in your own development, and bring structured agendas to your 1:1s. What You'll Need Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization. Bill Pay / AP and/or Accounting implementation experience. Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules). Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds. Strong desire to become a product expert—a deep understanding of how Ramp works and why it was built that way, communicated effectively. Curiosity and a hunger to learn, problem‑solve, and troubleshoot complex issues. Proven track record of exceeding quota or outperforming key metrics. Ability to anticipate customer needs and position product solutions effectively. Comfort using AI tools to streamline workflows and increase efficiency. High adaptability and comfort in a fast‑moving environment. Benefits (Global) Flexible PTO Unlimited AI token usage Centralized home‑office equipment ordering Health and wellness stipend Budget for intra‑office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (80 days) at 100% pay Pet insurance In‑office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed) Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health United Kingdom Private medical insurance through Freedom Elite Virtual GP and at‑home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Compensation Range: $142K - $216K Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Bessemer Venture Partners India