Portfolio Manager - Customer Accounts & Collections

Job Description

Job Description

Description:

We are seeking a motivated and organized Portfolio Manager to oversee customer accounts, collections activity, and portfolio performance for our automotive finance operation. This role is responsible for maintaining strong customer communication, managing receivables, and supporting daily office operations.

The ideal candidate is confident communicating with customers, detail-oriented, and able to balance customer service with accountability in a fast-paced environment.

• Manage customer accounts and follow up on past-due balances
• Communicate with customers by phone, text, email, and in person regarding payments and account status
• Work with customers to establish payment arrangements when appropriate
• Monitor delinquency and maintain consistent follow-up efforts
• Document all customer communication and account activity accurately

• Provide professional and respectful customer support
• Accept and process customer payments accurately
• Answer inbound calls and assist customers with account questions
• Help maintain positive customer relationships while enforcing company policies

• Post payments and assist with balancing daily transactions
• Maintain accurate account notes and reporting documentation
• Assist with paperwork, filing, and general office responsibilities
• Support team members with operational and administrative tasks as needed

• Monitor account trends and follow-up schedules
• Assist with recovery and repossession coordination when necessary
• Help maintain accurate reporting and account management processes
• Work closely with management to support portfolio performance goals

• Previous collections, customer service, or account management experience preferred
• Automotive, finance, or dealership experience is a plus
• Strong communication and negotiation skills
• Organized and detail-oriented with the ability to multitask
• Comfortable handling difficult conversations professionally
• Basic computer and data entry skills required

• Positive attitude and strong work ethic
• Ability to stay calm and professional under pressure
• Dependable, self-motivated, and goal-oriented
• Team player with strong follow-through skills
• Someone who can balance customer care with accountability

This is an opportunity to join a growing team where your communication skills, organization, and ability to build relationships can make a direct impact. We’re looking for someone who takes pride in helping customers while supporting the overall success of the business.