Bariatric Clinical Coordinator

Bariatric Clinical Coordinator at TriHealth

As a Bariatric Clinical Coordinator at TriHealth, you will play a vital role in guiding patients through every step of their weight loss journey while making a meaningful impact on their long-term health and quality of life. You'll join a nationally recognized health system that is committed to delivering exceptional patient-centered care, working alongside a collaborative multidisciplinary team of physicians, advanced practice providers, dietitians, and support staff. This role offers the opportunity to build lasting relationships with patients, coordinate comprehensive bariatric services, and serve as an advocate for successful outcomesall while benefiting from TriHealth's commitment to professional growth, work-life balance, competitive benefits, and a culture dedicated to improving the health of the communities we serve.

Location: 3219 Clifton Ave

Schedule: Full time day shift

Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

• High School Degree or GED
• Licensed Practical Nurse
• 2-3 years nursing experience

This position is a multi-functional position that provides a main point person for the bariatric patient in the office setting. This position will be responsible for, but not limited to, greeting patients and presenting, reviewing, and answering all questions during the initial overview of the program and the program binder including all pre-surgical requirements after determining the length of the program based on the patient's insurance, as well as scheduling patients program appointments including class and Behavioral Health at the initial consult. This point person is available to the patient throughout the duration of their program. This position facilitates and provides education for the pre-surgery bariatric patient class, triages all patient needs, requests, and questions for pre-surgical, acute post-surgical, and the long-term post-surgical patient, provides chart review and pre-op clearance coordination. Additionally, this position coordinates the care of the high-risk bariatric surgery patient for full optimization in preparation for surgery and is responsible for post operative follow up calls. Answering the designated bariatric telephone line, triaging phone calls, answering basic questions about the bariatric program, coordinating and scheduling patient appointments, maintaining and assembling seminar binders and patient charts/documents. This position will maintain the patient spreadsheet for their region which must be kept up to date with all patient progress daily. This position will assist the Program Administrator with data requests, program oversight and meeting the needs of the physicians and their patients. The position will be expected to attend weight management office staff meetings, the monthly evening bariatric support groups to meet and greet attendees and be available for program questions. Position will work in tandem with the new Nurse Practitioner supporting patient pre-surgery visit outlining expectations and essential post op compliance education and guidelines, as well as supporting the APRN with hospital discharge planning.

Job Responsibilities:

• Greets patients and presents, reviews, and answers all questions during the initial overview of the program and the program binder including all pre-surgical requirements after determining the length of the program based on the patient's insurance, as well as scheduling patients program appointments including class and Behavioral Health at the initial consult.
• Facilitates and provides education for the pre-surgery bariatric patient class, triages all patient needs, requests, and questions for pre-surgical, acute post-surgical, and the long-term post-surgical patient, provides chart review and pre-op clearance coordination. Coordinates the care of the high-risk bariatric surgery patient for full optimization in preparation for surgery and places post operative follow up calls.
• Answers the designated bariatric telephone line, as well as the main line when appropriate. Triaging phone calls, answering basic questions about the bariatric program, maintains and assembles seminar binders and patient charts/documents.
• Maintains the patient spreadsheet for designated region, keeping it up to date with all patient progress daily.
• Works in tandem with the new Nurse Practitioner supporting patient pre-surgery visit outlining expectations and essential post op compliance education and guidelines. Supports APRN with post surgical hospital discharge planning.

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service

Respect: ALWAYS

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone's opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community