GUEST EXPERIENCE SPECIALIST - REDMOND, WA

Salary:  $82000 - $85000 /year

Pay Grade: 13  

Other Forms of Compensation:

Monday - Friday - PM shift- 10:30am to 7pm

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Guest Experience Specialist ensures the smooth operation of the Experience Center by overseeing daily maintenance, coordinating projects, and maintaining clean, organized, and well-stocked customer-facing areas. This role involves managing facility inquiries, tracking inventory, supporting operational projects, and ensuring timely responses to service requests. The role also plays a key role in vendor coordination and process development. The ideal candidate will have strong organizational and communication skills, a proactive approach to facility management, and the ability to support multiple tasks effectively

Essential Functions and Responsibilities:

• Monitor the Facility Experience inbox to ensure timely responses to inquiries and requests, and escalate matters to the Guest Experience Lead, internal teams, and external vendors as needed.

• Conduct daily walkthroughs of customer-facing areas to ensure cleanliness, organization, proper stocking, and adherence to the outlined standards in preparation for customer arrival.

• Set up and break down rooms according to specifications (e.g. name cards, flags, pads & pens). 

• Manage the lost and found process by securing, emailing, and tracking all items found, as well as coordinating with Security for pick up when necessary. 

• Escort vendors during facility projects, ensuring they follow EC One guidelines and proper check-in procedures.

• Communicate with internal teams to address any last-minute changes or requests, ensuring all areas are prepared as required.

• Arrange non-standard support, cleaning, or maintenance needed to address facility-specific requirements.

• Coordinate, Submit and track facility service requests and work with internal teams and external vendors on repairs.

• Support the badge access process ensuring temporary badges are issued, tracked, deactivated, and audited as needed. 

• Assist with facility-related projects by tracking progress, providing updates, and sharing relevant metrics with the Guest Experience Lead 

• Monitor and track facility supplies and amenities, ensuring adequate stock levels and supporting purchases when needed.

• Maintain all storage areas to ensure they are consistently organized, secured, and kept in compliance with building codes and fire safety regulations, including proper clearance and access." 

• Assist the Facility Experience Lead in ensuring facility safety, including assisting in emergency situations and maintaining emergency supplies.

• Contribute to the development and implementation of operational processes and procedures. 

• Document, organize, and maintain essential information and resources in OneNote, Teams sites, and SharePoint.

• Escalate issues appropriately through proper administrative channels to ensure prompt resolution.  

• Build and maintain strong relationships with clients, internal teams, and external vendors as needed.

• Perform additional duties as assigned. 

Qualifications: 

• Bachelor’s degree preferred. 
• Hospitality experience preferred. 
• Ability to think quickly and accurately, demonstrating initiative and sound judgment. 
• Highly proficient in MS Office (Outlook, Word, Excel, PowerPoint, etc.). 
• Strong interpersonal and customer service skills. 
• Ability to interact with all levels of business clients. 
• Excellent verbal and written communication skills. 
• Comfortable communicating with a global community, including various cultures and languages. 
• Must be process-oriented yet flexible. 
• Self-motivated, adaptable, and capable of working independently while following guidelines. 

Work Environment:  

• Global \ World Class 
• Executive Level Guests 
• Business Professional 
• High Discretion 
• Limited Access 

• Rapid Evolution and Change 

Apply to Eurest today!

Eurest is a member of Compass Group USA

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.