Installer Service Specialist

Compensation Pay Range: $15.00 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Role Overview The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct daily activities of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply. Responsibilities Develop sales relationships with installers and professional customers. Take customer orders accurately over the phone and online, invoice orders, and pick and stage parts for delivery. Route delivery specialists to ensure customers receive orders consistently and timely. Ensure delivery vehicles are serviced and maintained according to company standards and that all vehicle inspections are completed on time. Enter daily mileage into delivery fleet management devices. Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Handle new core and warranty returns, pick up and credit them in a timely manner. Audit customer returns for warranty abuse and ensure returns are tagged/labeled correctly. Assist on the front counter and, as needed, on the retail counter. Perform backroom duties such as auto‑load, returns, stock, and other tasks. Assist with customer labor claims, ensuring quick and efficient processing. All other duties as assigned. Skills, Education, Knowledge, Experience, Abilities Strong background in mechanics. Above average communication skills. Hands‑on knowledge of automotive repairs (desired). ASE Certification (desired). Fluency in multiple languages; Spanish is highly desired. Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one, with optional flexible spending account (FSA). Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, or genetic information. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr