Medical Scheduler

Job Title

Duties and Responsibilities

May be hired to do one of the following primary job functions:

Scheduler:

Answer/screen/triage incoming phone calls in a timely and courteous manner. Will resolve callers' inquiries.

Schedule appointments and cancellations by phone or faxed referral

Understands scheduling protocols: hospital, office, ambulatory center, doctors/other providers at each location

Understands all appointment and procedure types and the preps associated with each type

Understands insurance protocols for scheduling and pre-certification

Daily reviews and has working knowledge of physician and office schedules

Obtain patient insurance information and enter into computer

Receive consultation requests from hospitals; obtain patient information, and notify physicians or provider/practitioner (MCE & RMH only) by entering consult request into online paging system

Call in prescriptions for designated preps to pharmacies as necessary

Referrals:

Schedule and process incoming referrals, contacting patient directly & communicating appointment information to referring physician offices.

Operators:

Receive consultation requests from hospitals; obtain patient information, and notify physicians or provider/practitioner (MCE & RMH only) by entering consult request into online paging system

Call in prescriptions for designated preps to pharmacies as necessary

Schedulers/Operators/ Recalls/Referrals/Prep Specialist:

Practice appropriate charting methods, including taking appropriate messages

Mail patient and procedure information packets.

Utilizes computer programs daily (Athena and gGastro)

Secondary Job Functions:

Assists co-workers with additional work outside of scheduler duties

Maintain confidentiality of patient's personal and financial information by utilizing HIPAA guidelines and regulations.

Attend all office meetings or in-service as required.

Any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor

Knowledge, Skills, and Abilities

Knowledge of medical terminology

Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.

Ability to organize work material to ensure accuracy of job performance

Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping

Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports

Skills to use a personal computer and various software packages, including internet.

Skills to handle a multi-line phone system.

Ability to establish priorities, work independently, and proceed with objectives with little supervision

Ability to handle and resolve problems

Ability to maintain confidentiality regarding health and financial information.

Neat appearance, professional demeanor and pleasant phone voice.

Fluent in English.

Credentials and Experience

Must have high school diploma or equivalent

Prefer at least 2 years experience working in a medical environment.

Special Requirements

Willingness to learn new tasks, be cross-trained within the office, and be flexible with work load to help office flow, assisting co-workers as needed.

Flexibility in working hours with willingness to work occasional overtime.

Physical Demands

Must be able to sit (frequent), stand (frequent) walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent).

Ability to communicate in person (occasional) and by phone (frequent).

Work Environment

Medical office requiring some contact with adult patient

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.