Order Administrator

The order administrator serves as the primary point of contact for assigned customers, managing all frontline communications and ensuring timely, accurate support across orders, repairs, warranties, and service activities. This is not a call center job, 90% of work is done through email and portal.


Role Summary - Customer Support / Account Management
Serve as the primary point of contact for assigned customers, managing all inbound communications, inquiries, and complaints while coordinating internally to resolve issues.

Manage customer expectations by negotiating timelines, providing accurate order status updates, and partnering closely with planning, repairs, technical, and finance teams.
Process customer orders, quotations, warranty/COMP claims, and credits/debits accurately and within defined SLAs, ensuring timely followup and escalation when required.

Own daily account management activities, including order book management, expediting critical/AOG orders, pricing resolution, credit management, and shipment tracking.
Run regular reporting and lead customer meetings to review order status, material returns, warranties, and account health.

Research and resolve part number, pricing, and documentation issues using technical catalogs and internal engineering resources.

Maintain working knowledge of warranty policies, service plans, consignment contracts, and parts certifications while supporting broader team initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

high school diploma


Microsoft office


office administration experience


Nice to Have Skills & Experience

SAP


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.