Machine Operator I

Job Description

Job Description

Company Description

The Opportunity:

The Technical Support Specialist I is an extension of the Customer Service department. This position will engage customers at a high level to address pre- and post-installation questions and issues. The role will consult on inbound customer calls, emails, and chats, providing technical solutions in a supportive, consultative, and user-friendly manner, with the intent of educating about our technology/products and troubleshooting issues, using a variety of tools, techniques, and procedures.

The Technical Support Specialist I will leverage their technical, product, and service knowledge and skills to address customers’ needs and resolve issues, delivering five-star customer support. In addition, this role will provide an escalation path for technical questions from internal members within the organization.

What You Get To Do:

Serving under Production leadership, the Machine Operator I provides hands-on technical expertise to properly operate the equipment and machinery used to manufacture linear lighting applications.  This position requires attention to detail and the ability to comply with basic safety practices and procedures.

Challenge Yourself – The Specifics:

• Operate the production machinery in one or more of the following machine work centers identified and trained by Management: AlphaTech, Linaire, LGP, ACT, and others as processes develop
• Performs a wide variety of electronic and electromechanical assembly tasks
  • Assembles, tests, and modifies prototypes or custom electronic parts and systems, including soldering wires
  • Works from schematics, oral instructions, and existing documentation
• Follows established procedures and guidelines to check, test, and inspect finished goods before they are shipped from the distribution center to the customer
  • Compares the physical characteristics of products to technical specifications to identify defects; ensuring that the color of wires on the harnesses are recognized in order to solder to proper pads
  • Ensures compliance with all safety regulations
• Conducts tests on electrical function, reliability, and packaging quality and record results
• Safely and effectively use and operate hand tools such as a soldering iron, heat gun, powered wire stripping machines and other equipment required for the completion of work orders
• Work with low voltage electricity
• Detect and correct quality problems found during the manufacturing process
• Organize, stock and issue supplies and equipment
• Use tact, initiative, prudence and independent judgment within general policy, procedural and safety guidelines
• Establish, maintain, and foster positive and effective working relationships with Elemental LED team members

You Have a Unique Combination of Skills, Talents and Mindset, Including Many of the Following:

• High school diploma/GED, or equivalent experience and training are typically required
• Minimum of one year working in a manufacturing/distribution environment, quality assurance, assembly, testing, or experience working in an environment using hands tools and equipment
• MS Office (Word, Excel) and Fishbowl Inventory is a plus
• Excellent listening and communication (verbal and written) skills
• Ability to follow detailed written and verbal instructions
• Ability to work in a fast-paced manufacturing environment
• Must have excellent attention to detail, be driven, work well independently, and have a knack for problem solving
• Knowledge of electrical/electronic machinery or equipment, preferred

All your information will be kept confidential according to EEO guidelines.

The Perks and Benefits: 

• Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
• Company-matched 401(k) Plan, at 5%, no vesting schedule
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Three Paid Flexible Holiday per year
• Seven Paid Holidays
• Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
• Career Development Plan Program
• Discounted Corporate Gym Membership at South Reno Athletic Club
• Tuition Assistance
• Employee Discount
• Monthly Birthday Lunch Celebrations
• On-site Snacks and Beverages
• Employee Referral Bonus Program

About Us:

Visit us at or call View phone number on ziprecruiter.com.