Patient Services Specialist

Patient Service Specialist

Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Responsibilities

Greet patients and visitors

Communicate wait times to patients and direct them accordingly

Obtain authorization, as needed, to process patients for services

Check in patients using appropriate patient management system

Explain all required forms to patients and ensure proper completion of all paperwork

Answer incoming telephone lines and direct the caller accordingly

Contact patients regarding appointment reminders, rescheduling, or cancellations.

Check out patients in appropriate patient management system and distribute records

File paperwork, medical records, and correspondence

Maintain inventory of office supplies and printed forms

Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms

Follow HIPAA guidelines and safety rules

Attend center staff meetings

Participate in initial and ongoing training as required

Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group

Assist Center Operations Director or other leader in managing daily administrative functions

Assist in maintaining a neat, clean, and orderly appearance throughout the facility

Use employer reporting tool to scan and distribute employer results and paperwork

Review clinician transcriptions and enter applicable charges via internal charge entry system.

Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience:

• 6 months to 1 year
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies:

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Demonstrated effective communication and interaction with employers, patients, providers, and other employees

Demonstrated ability to maintain working relationship with all levels of employees

Demonstrated excellent customer service skills

Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Ability to perform all aspects of front office operations

Drive to achieve or exceed established service standards

Benefits:

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered

Equal Opportunity Employer