Freight Audit & Invoice Manager

The Freight Audit & Invoice Manager is responsible for the financial controls and payment integrity function of the Final Mile Carrier Management department. This role oversees the end-to-end management of approximately 2,500 carrier invoices per week, ensuring that every freight charge is validated against contracted rates before payment is approved. The Freight Audit & Invoice Manager leads the Invoice Audit Analyst and owns the systems, processes, and standards that protect the company from billing errors, overcharges, and unauthorized accessorial fees. This role requires a detail-obsessed, process-driven professional with deep knowledge of freight billing, audit methodology, and transportation cost structures. The Freight Audit & Invoice Manager serves as the financial watchdog of the carrier network, partnering closely with Finance, Accounts Payable, and the Contracts & Rate Manager to ensure billing accuracy and timely payment across all 25 carrier partners. Essential Functions Oversee the intake, coding, and processing of approximately 2,500 carrier invoices per week across 25 courier partners Manage the audit process to validate all invoice charges against contracted rates, approved accessorials, and actual service records Lead and develop the Invoice Audit Analyst, providing direction, quality review, and performance feedback Own the freight audit software platform, including configuration, maintenance, and continuous improvement of audit rules and exception logic Establish and maintain audit standards, workflows, and documentation to ensure consistent, scalable invoice processing Invoice Processing & Freight Audit Oversee the intake, coding, and processing of approximately 2,500 carrier invoices per week across 25 courier partners Manage the audit process to validate all invoice charges against contracted rates, approved accessorials, and actual service records Lead and develop the Invoice Audit Analyst, providing direction, quality review, and performance feedback Own the freight audit software platform, including configuration, maintenance, and continuous improvement of audit rules and exception logic Establish and maintain audit standards, workflows, and documentation to ensure consistent, scalable invoice processing Payment Approval & AP Coordination Review and approve carrier invoices for payment following successful audit validation Partner with Accounts Payable to ensure timely and accurate payment processing in accordance with contracted payment terms Manage invoice holds and payment disputes with carriers, driving resolution within defined SLA targets Ensure monthly freight accruals are accurate and submitted to Finance on schedule Overpayment Recovery & Dispute Management Identify billing discrepancies, overcharges, and unauthorized charges through the audit process and initiate formal dispute and recovery proceedings with carriers Track recovery amounts by carrier and report on overpayment trends to leadership Maintain a dispute log with open items, resolution status, and financial impact Partner with the Contracts & Rate Manager to escalation systemic billing non-compliance for commercial resolution Produce regular exception reports, audit findings summaries, and cost-per-delivery analytics for the VP and Finance leadership Monitor freight spend trends by carrier, location, and service type to identify anomalies or cost drivers Support monthly and quarterly financial close processes with accurate freight expense data and accruals Develop and maintain key metrics for the audit function, including audit pass rate, dispute recovery rate, and invoice cycle time Required Qualifications Experience 5+ years of experience in freight audit, transportation finance, or carrier billing management Demonstrated experience managing high-volume invoice processing and audit operations Strong knowledge of freight billing practices, accessorial charges, and transportation cost structures Experience with freight audit software platforms (e.g., Cass, nVision, SMC3, or similar) Prior supervisory or team leadership experience preferred Education & Skills Bachelor's degree in Finance, Accounting, Supply Chain, Logistics, or a related field Advanced proficiency with Excel and data analysis tools; experience with ERP and TMS systems Exceptional attention to detail and a process-oriented mindset Strong communication skills with the ability to manage external carrier billing disputes professionally and effectively Ability to manage high workload volume while maintaining accuracy and meeting payment deadlines #J-18808-Ljbffr Worldpac