Front Desk Agent Marriott Tampa Westshore

Crestview Management, LLC

Job Title: Front Desk Agent

Location: Marriott Tampa Westshore
Schedule: Full-time / Part-time | Open availability
Job Summary

The Front Desk Agent is responsible for providing outstanding guest service at the front desk while following Marriott brand standards. This position serves as the first and last point of contact for guests, handling check-ins and check-outs, processing reservations, and ensuring a positive guest experience throughout the stay.
Key Responsibilities

Greet guests in a friendly and professional manner
Perform guest check-in and check-out procedures accurately and efficiently
Process reservations, room assignments, and payments
Answer phones and respond to guest inquiries promptly
Resolve guest concerns or escalate issues to a supervisor or Manager on Duty as appropriate
Follow Marriott brand standards and customer service expectations
Utilize Marriott systems including PMS and GXP (Guest Experience Platform)
Maintain a clean, organized, and professional front desk area
Communicate effectively with housekeeping, maintenance, and other departments
Adhere to all company policies, safety procedures, and cash-handling guidelines

Qualifications

Previous customer service or hospitality experience preferred
Marriott experience preferred but not required
Knowledge of Marriott systems including GXP preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent attention to detail and problem-solving skills
Flexible availability including mornings, evenings, weekends, and holidays

Physical Requirements

Ability to stand for extended periods
Ability to lift up to 25 lbs as needed

Why Join Marriott Tampa Westshore

Competitive starting pay
Career growth opportunities within Marriott International
Marriott employee travel discounts
Supportive and team-oriented work environment

Apply

Vacancy posted 4 days ago

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