IT Field Technician

About us:

Viamontech, Inc. provides IT solutions through outstanding service to franchise dealerships across the country. We focus on Help Desk, cyber-security, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.

Duties:

Visiting clients in Santa Clara County and surrounding areas, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site and recommending day-to-day fixes to end-users.

Main Responsibilities

• Providing great customer service and technical support to customers on-site. This means Driving to client sites to resolve their issues to their satisfaction.
• Troubleshooting Hardware; PC's, servers, WIFI and Networking equipment, etc.
• Handling and moving equipment as needed.
• Coordinate with our Help Desk and support technicians to resolve client issues.
• Updating Tickets and projects in the ticketing system.
• Monitor assigned tickets, and keep team and clients informed.
• Other on-site support as needed

Technical Qualifications

Working Knowledge of: Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation and troubleshooting, DMS setup and troubleshooting, Cabling, Printers and print servers, fax, Office 365 - Exchange and Apps, VPN, Cisco, Networking, Wireless, Remote Monitoring and Management software, Web Filtering

Experience

Min 3 years as a Field Tech, On-site technician, or at IT Help Desk .

Preferred, but not required:

• Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
• Other common auto dealership software
• Degree in Computer Science, Information Technology, or related fields
• Microsoft certifications
• Cisco Certifications

Industry

Information Technology & Services for the Automotive Industry

Job Type: Full-time
Application Questions
You have requested that Indeed ask candidates the following questions:

• How many years of Field Support Technician experience do you have?
• How many years of Technical Support experience do you have?
• Are you able to work in Santa Clara County, CA?
• Do you have the following license or certification: Driver's?
• Do you speak English?
• Do you speak Spanish?
• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?