Senior Digital Product Owner - Ecommerce

Key Accountabilities The Product Owner maximizes value of product created by an Agile team and will serve as the team's primary contact for information, work prioritization, and decision‑making. Key accountabilities include: Drive the ecommerce website’s product vision, roadmap, and backlog, aligning with business objectives and customer need. Partnering with Engineering, Design, Content and partners in Product to define the vision for this specific team Creating a product roadmap based on the aligned vision Managing the product backlog and prioritizing it based on changing requirements Define and prioritize epics, features, and user stories (grooming and refining them) with clear acceptance criteria, prioritizing user needs and conversion‑driving experiences. Working with the UX/Design team to ensure user‑centered designs and experiences are created. Monitoring and evaluating product progress at each stage of the process to report on status and ensure timely delivery Participating in Scrum meetings and product sprints Establish and review key performance metrics on a regular cadence to ensure the digital experience is performing at an optimal level and identifying if improvements are needed. Partner with the analytics team. Performing user acceptance testing and accepting user stories before releasing to ensure the final product is meeting all requirements defined in the acceptance criteria. Continually develop A/B tests to drive learning and ensure the best possible, data‑informed, user experience. Use your skills to make an impact Required Skills Commercially focused (eCommerce) Have a strong commercial focus, finding the intersection of customer desires, value to the business, and technology feasibility, with the primary goal of driving customer value and website conversion to grow the insurance eCommerce business. Value Determination and Prioritization Have excellent skills for assessing value and understanding feasibility to determine how to sequence the product backlog. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs. Curiosity and Empathy Curiosity and a human‑centered approach will drive the Product Owner to find relevant data and turn it into information that can help improve their products. They will be consumer‑obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap. Data Obsessed Digital product owners have an advantage over product owners who oversee physical products. They can track how people use their products and learn what’s working and what isn’t. Digital product owners must become skilled at reading and interpreting these product analytics. Because they must leverage these insights into the ability to improve their products. Required Qualifications 5+ years of experience in product, with direct experience as a Product Owner to include: Owning, prioritizing and managing a backlog Writing and refining clear user stories Working with Design, Content and Development to bring these experiences alive Conducting UAT 3+ years of experience managing eCommerce websites Strong experience working in Agile/Scrum environments An analytical and metrics‑driven work style, with direct experience working with eCommerce analytics tools (Adobe, Google, others) and KPIs An entrepreneurial work style, you're a self‑starter that’s comfortable in a startup environment Deep user empathy and strong user experience sensibility Excellent written and verbal communication skills Comfort in a fast‑paced and dynamic environment Natural leadership instincts with proven ability to innovate and influence Preferred Qualifications Healthcare eCommerce experience Travel While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our #J-18808-Ljbffr