Global Security Operations Center (GSOC) Manager

Why GM Financial?GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.Our Purpose: We pioneer the innovations that move and connect people to what matters.This position will be posted until filled. What makes You an ideal candidate?Demonstrated experience within a global, enterprise-level security organizationWorking knowledge of core principles and practices related to business continuity, crisis management, and risk intelligenceExperience utilizing data analytics, reporting tools, and performance metrics to make informed decisionsProven ability to develop and execute forward-looking strategies that align GSOC operations with organizational objectives while driving operational excellence through disciplined processes and performance optimizationAdvanced computer application skills to include Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint, etc.)Foundational knowledge of computer networking and telecommunicationsStrong interpersonal and diplomacy skills with the ability to lead through influence across all levels of the organizationDemonstrated ability to lead effectively in high-pressure environments, making timely, informed decisions and providing clear direction during critical incidentsAbility to build and sustain effective partnerships across business units and support functions to ensure coordinated responses to security risks, promote information sharing, and align security initiatives with broader organizational prioritiesDemonstrated ability to champion a culture of continuous improvement by identifying opportunities to enhance processes, technologies, and workflows, while fostering innovation to strengthen GSOC capabilities and adapt to evolving security challengesExperience leveraging data, intelligence, and real-time monitoring tools to maintain a high level of situational awareness, identify emerging risks, and support proactive decision-making and strategic planningAbility to collaborate effectively with peer leaders across the organization to drive solutions and resolve complex challengesAbility to develop and implement performance management processes to assess, mentor, coach, and support GSOC personnel while ensuring accountability and professional growthAbility to prioritize workload, delegate responsibilities, and communicate effectively with diverse audiences, including senior leadershipDemonstrated proficiency in utilizing security systems and technology in a GSOC environment (communication platform, incident reporting system, alert monitoring tools)Work ExperienceMinimum of 5 years of experience in corporate physical security, emergency operations centers, or military operations requiredMinimum of 2 years leading multi-site security operations requiredEducationHigh School Diploma or equivalent requiredBachelor’s degree in Security Management, Business Administration, or equivalent work experience preferredLicenses and CertificationsProfessional security certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent experience preferredWorking ConditionsOperates within a 24/7 Global Security Operations Center environment supporting global business operationsRequired to work a rotating schedule across shifts (day, evening, overnight, weekends, and holidays) to ensure leadership coverage, maintain situational awareness, and support critical incidentsMust maintain on-call availability to respond to escalations and high-priority incidentsMay require occasional travel in support of global security initiativesWhat We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.Compensation: Competitive pay and bonus eligibility.#GMFJobs #LI-Hybrid #LI-MO1About the role:The Global Security Operations Center (GSOC) Manager is responsible for providing strategic leadership, operational oversight, and continuous enhancement of GM Financials’ GSOC capabilities. This role ensures the effective delivery of global monitoring, incident response, intelligence coordination, and security operations in support of enterprise risk management, business continuity, and employee safety.The GSOC Manager leads a high-performing team responsible for 24/7 monitoring of security systems, real-time incident management, and coordination across internal stakeholders and external partners. The position plays a critical role in advancing operational excellence, strengthening the organization’s global security posture, and aligning GSOC services with enterprise priorities.In this role you will:Provide leadership and direction for GSOC operations, ensuring consistent, high-quality monitoring and response across all shiftsOversee the departmental use of security technologies, including CCTV systems, access control, intrusion detection, and fire/life safety systemsEnsure standardized execution of incident response protocols, escalation procedures, and reporting requirementsMaintain operational readiness to respond to global incidents, including emergency events, safety concerns, and business disruptionsDirect GSOC response to security incidents, threats, and emergencies, ensuring timely coordination with internal stakeholders and external partnersEnsure effective monitoring and response across a wide range of incident types, including life safety events and facility-related disruptions Oversee the documentation, reporting, and post-incident analysis to support continuous improvement and risk mitigation effortsSupport real-time decision-making and provide timely updates to leadership during critical incidentsContinuously develop and implement GSOC strategies to enhance monitoring capabilities, operational resilience, and service deliveryIdentify opportunities to modernize technology platforms and optimize operational workflowsDrive alignment between GSOC operations and enterprise security strategy, including risk management and compliance initiativesSupport the expansion of GSOC capabilities, including integration of new systems and servicesLead, mentor, and develop GSOC personnel, including analysts, specialists, and operatorsEstablish training programs and performance standards to ensure a highly capable and consistent workforcePromote a culture of accountability, collaboration, and continuous improvementEnsure appropriate staffing models to support operational demands and future growthOversee integration of real-time intelligence into GSOC operations to enhance situational awareness and proactive risk identificationSupport business continuity efforts by ensuring operational resilience during incidents such as weather events or system outages, or other disruptionsPartner with cross-functional teams (e.g., Physical Security, Investigations, Global Facilities, Legal, HR) to deliver coordinated risk mitigation strategiesEnsure adherence to corporate policies, regulatory requirements, and industry best practicesDevelop and monitor key performance indicators (KPIs) to assess GSOC effectiveness and drive data-informed decision makingProvide regular reporting and insights to Global Security leadershipPromote standardized documentation and audit readiness across GSOC functionsFull timePosting Date: 2026-06-25