Front Office Supervisor

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Front Office Supervisor Summary The Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day‑to‑day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. Essential Functions Support department operation and provide direct service to guests as needed. Lead by example. Oversee the arrival and departure experience, ensuring guests' expectations are exceeded at all times. Assist in creating and implementing profit and flow‑through enhancing strategies and programs. Review daily financial and labor reports; provide suggestions for adjusting the operation as needed to achieve annual budget and forecasts. Assist in creating, implementing, and executing department trainings, recruiting, and innovative pre‑shifts. Assist in managing associate engagement, scheduling, payroll, counseling, and quarterly department meetings. Support the hotel's life‑safety systems and be prepared at all times for emergency situations. Qualifications Bachelor’s Degree required. Minimum of four (4) years’ experience in customer service. Two (2) to three (3) years of hotel supervisory experience. Advanced skills in Word, Excel, PowerPoint, Opera, and Outlook; daily use of nearly all programs will occur. Luxury hotel experience strongly preferred. Knowledge and experience in using BirchStreet, HotSOS and Rex preferred. Ability to use modern hotel management software. Physical Requirements Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. The pay scale for Front Office Supervisor is $27.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. Working at Montage and Pendry is more than a job; it’s a way of life. #J-18808-Ljbffr