IT Support Analyst

Movado Group GIT Support Analyst

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the corner stone of our business - we invite you to grow your career with us.

Roles and Responsibilities

The GIT Support Analyst provides first and second-level support to all domestic Movado Group employees and Retail Stores. Responsibilities include ensuring timely operational and technical support for personal computers and peripherals and providing and ensuring prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests.

• Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support.
• Update problem management system with timely and meaningful information in accordance with desktop service levels.
• Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
• Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
• Assist in the deployment and rollout of software and hardware to meet business needs. Develop and maintain detailed project plans to coordinate the purchase, receipt, inventory, and disposal of all IT assets.
• On-board new employees with GIT orientation to computer assets
• Respond to all voice mail and email messages daily.
• Develop advanced technical knowledge of all desktop applications and OS software supported by Technology Services. Troubleshoot and assist in the use of all supported software.
• Participate in the team rotation for off-hour and weekend on-call coverage.
• Develop working knowledge of all supported desktop and POS applications. Troubleshoot and assist in the use of all supported software and operating systems.
• Maintain an accurate inventory of GIT Client assets, including spare parts/items for break/fix support.
• Coordinate activities to support SAP client / printing, direct application issues to appropriate support groups.
• Rotating off-hour and weekend on-call coverage is required (shared responsibility among team).

This position will also be responsible for various duties as assigned by the GIT Service Desk Manager, including but not limited to:

• Documentation: assist in documenting installation and configuration procedures for both standard and non-standard software packages
• Projects: assist in deployment and rollout of software and hardware as required by the demands of the business.
• Inventory: Maintain accurate inventory of computer assets, including spare parts/items for break/fix support.
• Technology Lead: May be asked to be primary analyst responsible for various software tools in use by the company.

Requirements

• Degree in a related field of study, preferably Computer Science, or Informational Systems or equivalent business experience
• 3+ years' experience in Desktop and/or Helpdesk support
• Technical expertise in current standard desktop software (Microsoft Office, Windows, Mac)
• Experience with corporate Mac OS support is a must
• Retail POS System Support is a plus
• Customer Service focus and emphasis on building positive customer relationships
• Excellent organization, project management, written and verbal communication skills
• Able to work with all levels of staff and management and lead cross-functional teams
• Able to technically mentor clients and co-workers
• Excellent analytical, decision making and technical problem-solving skills
• Able to handle multiple priorities in a fast-paced environment
• IT industry standard certification from Microsoft, Apple, CompTIA, HDI, PMI is a plus, but not required

The base salary range for this position is $60,000 to $68,000 per year. Base salary is determined by individualized factors such as experience and market location.

As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays.

Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.