Cancer Center Patient/Family Assistant

Cancer Center Patient/Family Assistant

We're searching for a Cancer Center Patient/Family Assistant, someone who works well in a fast-paced setting. In this position, you'll provide administrative support for delivery of patient and family services within the Cancer and Hematology Centers, including requests for patient and family assistance and coordination of patient and family programming such as wish-granting or special events. You'll communicate effectively with patients, families, visitors, and internal teams to support access to assistance programs, psychosocial resources, and community partners while helping maintain an organized, customer-focused environment.

Think you've got what it takes?

Job Duties & Responsibilities

• Coordinates communications such as phone calls, pages, and faxes in a friendly, professional, and timely manner
• Welcomes and interacts with patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner
• Responds to questions with prompt information and service related to transportation systems, requests for assistance, patient and family programming and events, or unanticipated challenges while remaining culturally sensitive
• Proactively approaches dissatisfied families and implements service recovery measures
• Assists patients and families, when requested, in the completion of forms and documents
• Ensures interpreter services are available for patients and families as needed
• Engages transportation management or similar entities, at the direction of departmental personnel, to assist patients and families in securing appropriate food and lodging assistance from their insurance provider
• Communicates with departmental personnel and patients and families when requests have been submitted and processed within one business day of completing the request
• Maintains an organized filing system of referrals and serves as a resource regarding managed care questions relating to transportation and assistance programs
• Prepares confidential requests for patient and family financial assistance at the direction of departmental personnel, utilizing appropriate computer applications and processing card and check requests in accordance with established policies and procedures
• Ensures required documentation is provided and completed prior to processing assistance requests and maintains prescribed records for those requests
• Prepares confidential requests for patient and family psychosocial support letters at the direction of departmental personnel, utilizing appropriate computer applications and processing letters for services such as homebound school services and wish-granting programs in accordance with established policies and procedures
• Maintains records related to psychosocial assistance requests and communicates with departmental personnel and patients and families when requests have been submitted and processed within one business day of completing the request
• Completes special projects as required within established timelines
• Provides basic office support including ordering and maintaining office and clinic supplies, maintaining office equipment, managing correspondence, copying, faxing, mailing, and filing documents, and collecting and distributing mail
• Participates, as directed, in performance improvement activities by collecting data, developing annual goals, coordinating improvement projects, and taking part in action planning processes
• Attends staff meetings, continuing education workshops, in-services, and quality improvement activities such as committees, teams, and task forces
• Ensures a proper environment of care by observing and enforcing infection control policies, promoting safety through written and verbal communication with patients and staff, and communicating with facilities, cleaning services, and other needed services
• Performs department-specific customer service functions including daily engagement with patients and families, striving to minimize complaints
• Performs other duties in accordance with written policies and procedures as assigned by management within specified time frames
• Notifies departmental personnel regarding issues, scheduled changes for departmental meetings, and other information related to coordination of departmental activities
• Collaborates with co-workers to monitor workloads and accept assignments and reassignments as indicated, including providing lunch, break, and sick or vacation coverage as needed

Skills & Requirements

• H.S. Diploma or equivalent required
• Associate's degree in human development and family studies, social work, business or a healthcare-related field preferred
• 2 years' experience in a healthcare environment (administrative support or secretarial services; working with patients and families in a healthcare environment) required
• 2 years' experience in a pediatric healthcare environment (administrative support or secretarial services; working with patients and families in a healthcare environment) preferred

About Us

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ' s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children ' s care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ' s Health Plan, the nation ' s first HMO focused on children; Texas Children ' s Pediatrics, the largest pediatric primary care network in the country; Texas Children ' s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ' s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Job Info

• Job Identification 425543
• Job Category Administrative Support
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations D 6701 Fannin St, Houston, TX, 77030, US