Customer Service Specialist

Job Summary

We are seeking a friendly, dependable, and customer-focused Customer Service Specialist for a temp-to-hire opportunity in Columbia, SC. This full-time, on-site role is ideal for someone who enjoys helping people, solving problems, and creating a positive customer experience in a professional office environment.

This position offers competitive hourly pay, comprehensive training, and the opportunity to grow with a supportive team. Candidates who are professional, detail-oriented, and motivated to build a long-term career path will find this role rewarding. The work environment is collaborative, service-driven, and focused on teamwork, clear communication, and helping employees succeed.

Key Responsibilities

- Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
- Provide accurate information regarding products, services, requests, account updates, and company policies.
- Resolve customer concerns while maintaining a positive, helpful, and solution-focused approach.
- Document customer interactions, process orders or service changes, and complete data entry with accuracy.
- Collaborate with internal teams to support customer satisfaction and efficient issue resolution.
- Perform administrative tasks and support daily office operations as assigned.

Compensation and Benefits

- Pay range: $15 to $18 per hour.
- Job type: Temp-to-hire.
- Schedule: Full-time, Monday through Friday 8:30-5
- Work setting: 100% on-site in Columbia, SC.
- Comprehensive training provided.
- Opportunities for career growth and development.
- Supportive team environment.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Respond to customer inquiries and provide professional support across phone, email, and in-person communication.
- Process customer requests, orders, service changes, and account updates accurately.
- Resolve customer concerns and maintain a positive customer experience.
- Complete administrative, documentation, and data entry tasks in a fast-paced office setting.

- High School Diploma or GED required.
- 3 to 5 years of relevant customer service, administrative, office, retail, or call center experience.
- Strong verbal and written communication skills.
- Basic computer proficiency, including Microsoft Office.
- Ability to multitask, stay organized, and manage details accurately.
- Strong problem-solving, interpersonal, and customer service skills.
- Dependable, punctual, professional, and able to work independently or as part of a team.

Preferred Qualifications

- Previous experience in a customer service, administrative, call center, retail, or professional office environment.
- Experience documenting customer interactions or updating account information.
- Comfort working in a fast-paced, on-site office setting.
- Positive attitude, strong work ethic, and commitment to delivering outstanding service.