Customer Support Representative

Customer Support Representative

The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.

Essential Duties and Responsibilities

• Ensure customer service excellence and consistency
• Assist Membership & Customer Support team with administrative tasks
• Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications
• Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
• May be asked to serve as a specialist in a particular product line of the IAPP

Additional Duties

• Additional duties as assigned

Minimum Qualifications

Education and/or Experience

• High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Office suite
• English fluency required

Work Environment

At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.

About the IAPP

The IAPP is a policy neutral, not-for-profit association founded in 2000 with a mission to define, promote and improve the professions of privacy, AI governance and digital responsibility globally.

What We Offer

Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a "get-stuff-done" culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for "Best Small Companies to Work for in NH."