Help Desk Specialist

Overview Careerscape is supporting a client opening for a Remote Entry-Level Help Desk Specialist. This role focuses on providing technical assistance to users, resolving basic hardware and software issues, documenting support requests, and ensuring a positive end-user experience. This is an excellent opportunity for someone who enjoys solving problems, helping others, and building a career in information technology, technical support, or IT operations. The Help Desk Specialist will work closely with internal teams and end users to troubleshoot technical issues, maintain accurate support documentation, and ensure efficient technology support services. This role is ideal for candidates interested in help desk support, IT operations, customer support, or technical services. Compensation The salary range for this role is $60,000 - $80,000 per year , based on experience, communication skills, technical abilities, and client hiring needs. Additional compensation and benefits details will be shared during the hiring process. What You’ll Do Respond to technical support requests via phone, email, chat, and ticketing systems Troubleshoot basic hardware, software, and network issues Document support requests and resolutions accurately Assist users with password resets and account access Install and configure approved software applications Escalate complex technical issues to senior IT staff Maintain support documentation and knowledge base articles Assist with employee onboarding and device setup Monitor support tickets and ensure timely resolution Coordinate with internal departments to resolve technical issues Perform additional administrative and technical support tasks as needed What We’re Looking For High school diploma or equivalent required Associate's or Bachelor's degree preferred 0–2 years of experience in customer service, administration, IT support, or related roles Strong communication and customer service skills Basic knowledge of Windows, Microsoft Office, and Google Workspace Strong problem-solving and troubleshooting abilities Excellent organizational and time management skills Ability to manage multiple priorities in a remote environment Strong attention to detail and professionalism Willingness to learn new technologies and support processes NICE TO HAVE Help desk or technical support experience Familiarity with ticketing systems Basic knowledge of computer hardware and networking Experience with remote support tools Interest in information technology and technical support Benefits & Perks Benefits may include: Fully remote work flexibility within the United States Medical, dental, and vision coverage options Paid time off, holidays, and sick leave 401(k) retirement plan options Paid training and onboarding Career growth into IT Support Specialist, Systems Administrator, Network Administrator, or Cybersecurity Analyst roles Performance-based bonuses and advancement opportunities Supportive and collaborative team environment Professional development and certification assistance Why Apply This role is ideal for someone who enjoys helping people, solving technical problems, and developing practical IT skills. Candidates who are proactive, detail-oriented, and eager to learn can build valuable technical support experience while creating a strong foundation for long-term career growth in information technology. About Careerscape Careerscape is a staffing and recruiting firm connecting professionals with employers across technology, finance, operations, administration, customer support, and business services roles. Application Notice Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you about other relevant opportunities that align with your background and experience. Equal Opportunity Statement Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law. #J-18808-Ljbffr