Relationship Banker I - Regency

Job Description: At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. This role creates meaningful personal connections while processing transactions, identifies ways for Regions to meet customer needs, and assists in resolving end‑to‑end customer service inquiries. Regions seeks candidates with prior teller, limited banking, or retail sales experience who are eager to begin a career with opportunities for growth, development, and upward mobility. Primary Responsibilities Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions. Answer customer inquiries regarding products and services and fulfill basic servicing requests—new or replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution. Develop relationships with customers, staying well‑informed about their banking relationship. Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings. Assist branch and team members with basic tasks to aid in customer problem resolution. Refer customers to an internal team of experts when more complex financial goals and needs arise. Follow all bank processes, procedures, and applicable laws, ensuring sound banking practices and reporting operational risks. Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions. Conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs. This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements High School Diploma or GED. Ability to work Saturdays as needed. Ability to handle cash and process cash transactions. Ability to communicate in person, on the phone, and through electronic channels. Ability to use a computer frequently, including typing and sustained attention to a monitor. Ability to walk and stand for extended periods of time. Ability to lift up to twenty (20) pounds. Preferences One (1) year of banking, cash‑handling, and/or customer service experience. Skills and Competencies Adhere to policies, procedures, and guidelines. Assist customers with digital banking offerings. Handle multiple priorities simultaneously. Oversee large sums of cash. Strong customer focus and relationship‑building skills. Position Type Full time Compensation Details Pay ranges are job specific and reflect experience, skills, knowledge, and performance. The target compensation for this position is: Minimum: $39,601.10 USD Median: $46,880.00 USD Incentive eligibility: The role participates in a formulaic incentive plan, with potential earnings based on defined metrics and goals. Benefits Information Paid Vacation/Sick Time 401K with Company Match Medical, Dental, and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Location Details Jacksonville, Florida Equal Opportunity Employer/including Disabled/Veterans #J-18808-Ljbffr Regions Bank