Relationship Banker I - Clermont FL Branch

Job Description At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role involves creating meaningful personal connections with customers while processing transactions, identifying ways for Regions to meet customer needs, and assisting in resolving end‑to‑end customer service inquiries. Candidates with prior teller, limited banking, or some retail sales experience are encouraged to apply. Primary Responsibilities Provides a consistent optimal customer experience on the cash line while handling cash transactions such as deposits, withdrawals, payments, and other typical teller transactions. Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset requests, reordering checks, basic problem resolution). Develops relationships with customers, remaining well‑informed about the customer’s relationship with the bank. Educates customers on consumer products and digital solutions such as mobile, online, and ATM offerings. Assists branch and team members with basic tasks to aid in customer problem resolution. Refers customers to internal experts for more complex financial goals and needs. Follows all bank processes and procedures and adheres to applicable laws and regulations; ensures sound banking practices and reports operational risks. Achieves branch targets by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions. May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with their financial needs. This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements High School Diploma or GED. Ability to work Saturdays as needed. Ability to handle cash and process cash transactions. Ability to communicate in person, on the phone, and through electronic channels. Ability to use a computer frequently, including typing and sustained attention to a monitor. Ability to walk and stand for extended periods of time. Ability to lift up to twenty (20) pounds. Preferences One (1) year of banking, cash‑handling, and/or customer service experience. Skills and Competencies Ability to adhere to policies, procedures, and guidelines. Ability to assist customers with digital banking offerings. Ability to handle multiple priorities simultaneously. Ability to oversee large sums of cash. Strong customer focus and relationship‑building skills. Position Type: Part time Compensation Details Pay ranges are job‑specific and provided as a point‑of‑market reference for compensation decisions. Other factors directly impact pay, including experience, skills, knowledge, contribution, job location, and performance. Job Range Target Minimum: $39,601.10 USD Median: $46,880.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan based on performance against defined metrics and goals. Benefits Information Benefits package includes: Paid Vacation/Sick Time 401(k) with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Benefits may be changed or terminated at any time. For more information, see: Location Details Clermont, Florida Equal Opportunity Employer including Disabled/Veterans Job applications are accepted electronically through our career site for a minimum of five business days from the posting date. Higher‑volume positions may remain active longer and may be closed at any time at the company’s discretion. #J-18808-Ljbffr Regions Bank