License Center Systems Coordinator - Chanhassen Service Center

Overview If you are someone who enjoys variety, values teamwork, and wants to contribute to a community-focused service environment, the License Center Systems Coordinator is the role for you! Under the direction of the License Center Manager, the License Center Systems Coordinator position is responsible for providing training and technical assistance to License Center staff. These responsibilities include training new staff in DNR, motor vehicle and driver’s license laws and processes, working with all staff to meet department goals for volume of transactions and accuracy, and creating and maintaining training documents. This position will update, maintain or create new content for the License Center’s website, assist License Center Management with projects such as implementing new software or facilities maintenance and construction, and lead these projects when requested; and run reports in MNDRIVE and No Wait Inside, analyze the data and report to management. This position will travel between both License Center locations when performing the above responsibilities and provide next level of support to staff and customers in the absence of the License Center Manager or supervisor. During times of short staffing it will assist by serving customers to maintain the department’s transaction volume and assist with daily or monthly financial reconciliations. Responsibilities Provide training for Licensing Assistants, Specialists, and Seniors by developing individualized training plans, evaluating progress and accuracy, and creating training materials to lead individual or small group training sessions tailored to specific topics. Help individual staff, the office and department achieve and maintain their efficiency and accuracy goals. Identify ways to assist with achieving goals, evaluate current processes and propose creative solutions to achieve goals. Provide feedback to management on staff progress, staff weakness and strengths for performance evaluations. Provide high-level customer assistance and de-escalation, including intervening with staff members’ customers and emergency situations by quickly determining the best way to approach upset or complex customer transactions. Identify verbal and non-verbal cues, determine threat level to self and others, and execute a plan to resolve within the office or contact law enforcement when necessary. Frequently travel between the Chaska License Center and the Chanhassen Service Center to train new staff, help cover staff shortages, and work on projects. Prioritize tasks and locations to meet deadlines and provide adequate assistance to both offices. Ability to quickly adjust to address a time-sensitive task, a difficult customer interaction, or an emergency. Reconcile financial reports including MNDRIVE and Cash Drawer. Prepare monthly and quarterly No Wait Inside and MNDRIVE reports, analyze the data, and determine ways to meet or improve productivity and achieve goals. Prepare reports for annual DVS inventory and financial audits as well as resolve any outstanding issues. Provide guidance, assistance, and problem solving to Licensing Assistants, Specialists and Seniors and make high-level decisions when the supervisor or manager is out of the office. High-level decisions may include approving staff schedule changes and leave requests, implementing time-sensitive process changes, writing and submitting incident reports, responding to security camera footage requests from law enforcement, allowing access and changes to the facility, and representing management to outside vendors or other government entities. Update, maintain, and create new content for the License Center website as well as write, edit, or revise messaging for No Wait Inside software. Identify what information needs to be added, changed, or removed from the website and other public messaging platforms; evaluate the readability, and ensure updates are timely, accurate and communicated with clear and concise verbiage to the public. Lead and/or assist with the implementation of new technology in both offices, working with internal and external IT departments to test updates or resolve issues with specialized software and equipment. Prioritize tasks and adjust them as needed to meet project deadlines. On-site project management for the Chaska License Center and Chanhassen Service Center. Collaborate with management to determine the project’s scope, budget, and timeline; coordinate with internal and external organizations to meet project goals; work directly with staff, equipment and/or facilities to implement the project and train others on the changes. Facilities management of projects and general maintenance. Determine with management and other departments the scope and timeline of facilities projects and implement them in each office. Decide when something can be resolved with a facilities ticket or when a project request needs to be submitted; determine who needs to be contacted and work on-site with outside vendors. Complete other duties as assigned. Qualifications High School Diploma/GED and five (5) years of experience in a DMV setting Associate’s Degree and three (3) years of experience in a DMV setting Valid driver’s license or evidence of equivalent mobility Motor Vehicle Title Certification as required by DVS and complete recertification every three (3) years Registered with DVS as an Advanced User or ability to obtain within three (3) months of employment Registered with DNR as an Advanced User or ability to obtain within three (3) months of employment Must have passed a Bureau of Criminal Apprehension (BCA) background check Must be able to prove U.S. Citizenship Benefits Carver County offers a comprehensive and flexible benefit plan to meet the needs of employees and their families, including affordable health insurance, comprehensive dental insurance, a pension plan through Public Employees Retirement Association (PERA), twelve paid holidays, generous paid time off, and more. #J-18808-Ljbffr Carver County, MN